There’s very little new to be said about what leadership IS. There is however a great deal to be said about how leadership takes place—particularly in an era characterized by what the academics call VUCA: volatility, uncertainty, conflict and ambiguity.
We've tolerated mediocre to miserable leadership in too many areas of our society and lives for too long. It's a good time to rethink leadership and demand accountability for results.
Laura MacLeod returns to the blog to share her insights on customer service. In this post, she suggests that some of our traditional customer service training might just miss the mark. She offers some alternative approaches to consider.
Ideas in the workplace that are voiced but never vetted or pursued are the corporate equivalent of those brilliant insights we have in the middle of the night that we don’t bother to write down. “I’ll remember it in the morning,” we think at the time. We rarely do. Here are 7 ideas to help you jumpstart your firm's "ideas to Actions" machine:
If humans are in the picture, mistakes will occur. Whether the mistake is an error in judgment, a result of incomplete planning or, due to inexperience with the task at hand, your team members will make mistakes. Your response to a mistake sets the tone for the next stage of your relationship. Here are 5 ideas to help you move in the right direction in these emotionally charged situations:
Steve Johnson of Under10 Consulting, shares his thoughts on the mythical "Purple Squirrel" of job recruiting fame. Steve offers some valuable thoughts for all of us on "keeping it real" when specifying candidate requirements. Enjoy!
With clear acknowledgement that I am just one of millions of consumers impacted by the Takata Airbag disaster (recall), I feel compelled to vent. I of course vent not by screaming, but by looking for the management lessons in the mess. There are more than a few marketing and management lessons embedded in the industry's handling of this potentially life-threatening problem.
The hardest work of leading you’ll ever do is not the coaching, problem-solving, communicating and other externally focused activities that occupy your days. Rather, the heavy lifting of creating success as a leader goes on in the space between your ears. Here are 5 key internal issues every leader must regularly renew:
It was an interesting week in the news and an interesting week to explore a variety of topics in management and leadership. Here are four for your consideration and some thoughts on the week in the rearview mirror:
In my experience, the best managers are devoted students of the art of character study—not out of some desire to play armchair psychologist, but rather out of the desire to help. Here's why...
