In many environments, it seems that we’ve routinized creativity in leading and managing key activities and developing talent right into oblivion. It's death (or at least plodding slow performance) by routine.
I was struck by the simplicity and power of an observation from one of the (early career) participants in a recent leadership program of mine. After studying different styles and approaches and examples of leaders, he indicated that he was walking away from the program with a sense that there was no one style he was required to emulate on his path to leadership success.
Welcome to part 3 of The Feedback Series at Management Excellence. In part 1, we tackled the issues of fear and anxiety that keeps so many new leaders from engaging in or conducting effective feedback discussions. Part 2 emphasized the importance of assessing the feedback situation and establishing a direction for the upcoming discussion. Now, it’s time to understand and begin assembling the key ingredients in every feedback discussion.
Few words in the leader’s lexicon are simultaneously as powerful for building credibility and as potentially lethal for destroying credibility as the personal pronoun “I.” It works great in front of any statement where you are taking responsibility for actions or outcomes. However, place too many “I’s” in conversations that sound like, I want, I expect, I know, I did, I was right etc…and the term begins to jump out into the immediate environment with a loud bang every time it’s uttered.
While feedback is best served warm (as close to the behavioral occurrence as possible), a few quality minutes of proper preparation will dramatically improve both your confidence for engaging in the discussion and your ability to conduct a high quality discussion. An important first step after observing the positive or negative behavior is to develop an understanding of the nature of the situation and to assess the right approach to support the behavioral improvement.
From time to time, the hard work of being responsible for the work of others grows tiring. While much of the literature paints a picture that makes leadership sound like a calling (and for some it is), for many in roles of responsibility for teams and groups, the position was an accident, a means to advancement or something that seemed interesting at the time. Whether your issue is one of leadership fatigue or, you’re gut is telling you to stop the bus because you want to get off, it’s important to pause every once in awhile, assess your situation and either find a way to refresh and recharge, or, find a way to get off at the next stop.
Over the next few "New Leader Tuesday" posts, I will share ideas and approaches to help first-time or early career leaders navigate those initial feedback and performance discussions. The goal of the series is to help you get started with feedback early in your tenure, well-armed with good habits. Part 1 focuses on debunking the myths that keep so many managers from tackling these important discussions with their team members.
It's all too easy to let ourselves off the hook for the performance of our teams and team members. Here are 9 sets of truly stark-naked, challenging questions that every manager must hold himself or herself accountable to asking and answering:
Much like the repeating sounds that bring substance and meaning to great works of music, there’s a recurring set of notes and chords that emanate from all effective leaders. These include...
If your objective is to annoy your boss and ensure that you earn your way on to his or her Short List (OK, the name of the list starts with sh and ends with t, but this is a family blog), try these eight actions on for size:
