The big fixes complete with broad frameworks and their own vocabularies are alluring. They also are sinkholes of despair and frustration for groups unable to translate the ideas into coherent actions. Instead, focus on the small, subtle changes in behaviors that offer the potential for big results. I call this: sweeping incrementalism.
There are ample reasons for organizations to change business processes and business practices in this fast moving and complex environment. The market drivers are strong, the business justification is clear and often, ideas on how and where to change are clearly visible to some inside organizations. It’s too bad that most change management initiatives fail, in spite of the best of intentions. With a bit of advance warning and some darned hard work however, you may be able to avoid the fate of so many that have come before you. Learn to ask yourself some core questions and keep asking these questions and you might just put one in the win column.
There is a fascinating article on Change Management in a recent issue (Issue 2/2009) of the McKinsey Quarterly (subscription required) by Carolyn Aiken and Scott Keller, entitled: “The Irrational Side of Change Management.” And while much has been written over the years on this important and vexing topic, the authors offer some insights and ideas that they describe as counter-intuitive, but potentially helpful in improving your odds of success with these initiatives. This article alone was for me worth the hefty annual subscription price.
As I continue on my career respite from managing a business that's not mine, I’m increasingly conscious of the significant gap between the needs and ideas of employees and the attention and interest of senior managers. There are so many remarkable ideas and thoughts on improving performance that never see the light of day that it is staggering. I offer five suggestions for driving change when you're not in charge. I'm hoping that readers will add a few more of their own.
Resistance to Change in corporate life is a very real force, and of course, the bane of existence of the many advocates of change challenging you to put aside your fears and embrace the new way of doing things. You are going to pay for resistance up-front by dealing with it, or your going to pay during the life of the initiative. Some resistance can be overcome through training and education and the rest will only be solved with accountability measures. Proper investment up-front will hopefully minimize the cost and pain as the initiative unfolds.
