4 Reasons Why Questions are a Leader’s Best Friend
The best leaders I know wield questions like a surgeon wields a scalpel…carefully, precisely, respectfully and always with an objective in mind. 4 Reasons Why Questions are a Leader's Best Friend:
Management Excellence Recap for the Week Ending August 4, 2012
An extended weekend and then some productive business travel reduced the writing and posting time to a dull roar. Nonetheless, these two posts reflect my current reading...from Drucker to neuroscience. Your thoughts and ideas are always appreciated her
Just One Thing: Always Add Clarity to Challenge
Too many strategies and corporate plans (and even our personal improvement plans) outline lofty challenges in heady words, but they fail to provide the clarity necessary for us and for our teams to move forward in an integrated fashion.
Thoughts on Your Personal and Professional Success in the New Year
I was truly gifted in 2011 to gain access to and work with and support some remarkable professionals across a number of different market segments…from high tech to professional services to manufacturing, and I learned something with every engagement and encounter. Here are Six Lessons Learned that Can Help Us All in the New Year:
A Timeout to Consider “The Leader’s List for Giving Thanks”
Note from Art: I run this list every Thanksgiving...not because it's convenient, but because the thoughts are heartfelt and unchanging. Those who serve by leading have many reasons to truly be grateful for the opportunity and for those who support them every day. Happy Thanksgiving to all.
Towards Your Growth as a Management Innovator
One of the exciting parts of living and working through “these interesting times,” comes from the opportunity to apply the tools of management in new ways and forms to today’s complex problems. This “management innovation” as Dr. Gary Hamel describes it, is much about the search for approaches to organizing, planning, leading and controlling that better fit the challenges of the 21st century. The implication is that in many cases, we’re still trying to solve new and emerging problems with 20th century management tools.
Leadership Caffeine™: Respectfully Speaking, Let’s Cure Respect Deficit Disorder
Newsflash: The Center for Leadership Diseases (CLD) has just announced an addition to their growing list of maladies and afflictions running rampant through the leadership and customer service communities. Respect Deficit Disorder (RDD) has officially been added to a list of maladies that includes Two-Dimensional Leader Disease (2DLD) and Tired Leader Syndrome (TLS). In this era of runaway deficits, it seems that the need to treat others…especially those who work for and with us well..it has run away.
Frontline Leaders Help Our Firms Go and Grow
Great frontline leaders create great experiences for their employees. This flows immediately and directly to customers. And then it flows to the top and bottom lines.
Two Voices on Being Heard and Not Being Heard
Mary Jo Asmus and I are back with our third collaborative blogging effort, focusing on what it means and feels like to be heard and not to be heard. Our first efforts, "Two Voices on the Words of a Leader" and "Two Voices on Humility and the Effective Leader," remain personal and reader favorites. I like the "Words" post so much...particularly Mary Jo's portion, that with her permission, I'm including it in my forthcoming book, Leadership Caffeine-Ideas to Energize Your Professional Development.
Smiles, Sales and Leadership
I enjoy observing how the help in stores engage with their customers. What you see and hear speaks volumes about the leaders they work for. Want to know how people feel about their jobs and their bosses? It’s on their faces. Employees mirror the treatment they receive from their leaders.
