One of my favorite, provocative business thinkers, Gary Hamel, says what we’ve all been thinking about in his Wall Street Journal blog post, “Too Many Industries Suffering from Detroititis.” Hamel appropriately skewers the U.S. Airlines as suffering from this malady of poor customer service and short-term thinking, all propped up by the government's artificial protectionist policies. I offer a few of my own thoughts on the "delightful" experience of flying U.S. carriers and what you can do in your organization to avoid the dreaded new disease, "Detroititis."