Leadership Caffeine™: Time to Take out the 360-Degree Trash

Note: today's rave is brought to you by one too many conversations with frustrated managers and employees over their firm's evaluation systems. While I’m certain there’s a good 360-degree feedback program out there somewhere, the trash frequently heaped upon unwitting corporate victims by misguided management groups via their HR departments is….well, it’s trash. Please place it in a proper container and dispose of it before it starts to stink.

How to Handle a Feedback Attack from Your Boss

The tales that particularly bother me are the ones where the hard working employee is on the receiving end of a long laundry list of vague criticisms lacking supporting examples, and with expiration dates of many, many months ago. These unfortunate feedback discussions are all about ego on the part of the giver and are perceived as a sneak attack by the receiver. The giver walks away feeling like he executed on his management tasks, and the receiver walks away feeling like he was executed. People appropriately describe feeling angry, confused, frustrated and depressed after one or more feedback attacks. While there’s no doubt this is a tough situation for the receiver, there are a number of strategies that can take the sting out of the attack and potentially help build or repair your relationship with your boss in the process.

Leadership Caffeine™: If You’re Walking on Eggshells, Something is Wrong

Too many managers spend too much time walking on eggshells. They either avoid the Attitude Bullies or, they deal with them in a manner that reinforces aberrant behaviors. You’re much better suited to sweep the eggshells out of the way and engage to either build a better relationship or establish the basis for ending the relationship.

Moving Beyond Your Fear of Delivering Constructive Feedback

Over the past several years beginning with the work for Practical Lessons in Leadership with my co-author, Rich Petro, I’ve made a professional hobby out of exploring the fascinating and very real fear that so many people have for delivering constructive feedback. One of my favorite interviews for the book was with a retired CEO who when I posed the question on whether he had any regrets, without hesitating, responded: “I really regret that I never learned how to have the tough discussions with the people that worked for me.” He quickly added, “To this day, I wonder how much money that I cost my companies.” This most difficult of human interactions in the workplace is also one of the most important. The fear, much like the fear of public speaking is mostly in our minds, and with some deliberate practice, all of us are capable of improving our skills, and as a result, improving our performance, the performance of our teams and of our organizations.

Art’s Updates and Coming Attractions

This has been a productive period for my development of new programs and information offerings. While we all write and talk about the impact of great people on our organizations, it is truly palpable when you are on the receiving end of that help. Thanks to two outstanding young professionals, Eric and Amber, that are busy helping and holding me accountable to getting my work done, we’re adding new programs, tuning up prior offerings and extending our line-up of information products.

8 Quick Tips to Improve Your Effectiveness with Feedback

Leaders at all levels struggle with this most important of performance tools: feedback. We delay delivering it, we water it down, we sandwich it in praise and obscure the message or, we avoid it altogether. Like anything else, practice makes perfect, and a few simple guidelines can help ease some concerns and usher in more “practice time” in your workplace.

Hyper-Reality, Slimy Weasels and the Biting Words of a General

I rarely follow a post with a related post, but the current stir created by General McChrystal, the senior military leader in Afghanistan, with his poor word choices and poor judgment in communicating with a reporter, begs a follow-on to Monday’s Leadership Caffeine post, The Word Selection of Journeyman Leaders.

7 Signs that Your Leadership Approach is Working

The best leaders are critically aware of their role and power in shaping the environment on their teams and inside their organizations. They are also aware that almost no one will ever provide the boss honest, actionable feedback on performance. I encourage leaders to develop an extreme awareness of what is going on around them as the best indicator of their effectiveness.

Have You Been Observed Recently?

Professional sports teams and great athletes have long understood the power of watching game film to learn about themselves as well as the strategies and tendencies of their opponents. Aside from professional speakers, few of us in business benefit from either viewing ourselves in action on film, and sadly too few of us benefit from good feedback and mentoring from our managers and colleagues.

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