I’ve lost track of how many times I’ve heard the phrase, “I never heard that before,” or, its slightly more grammar challenged equivalent, “No one ever told me that before,” in response to performance feedback. It’s sad and annoying all at the same time to hear those words.
Over the next few "New Leader Tuesday" posts, I will share ideas and approaches to help first-time or early career leaders navigate those initial feedback and performance discussions. The goal of the series is to help you get started with feedback early in your tenure, well-armed with good habits. Part 1 focuses on debunking the myths that keep so many managers from tackling these important discussions with their team members.
It’s the feedback that’s never given and the coaching that never occurs that keeps individuals and organizations from improving, learning and growing.
Contrary to what you might believe, the promotion to a role responsible for others is the starting point of your professional education, not the end point reached because of a job well done. For new leaders, that first step into a leadership role can be like stepping off a cliff. Here are 3 key skill sets that you should actively cultivate to help keep you from taking a fall:
One of the biggest derailment factors for early career or first-time leaders is the issue of conducting tough performance discussions. Here are 4 critical mistakes of first-time or newer leaders when it comes to dealing with tough discussions, and 6 ideas to help strengthen performance.
With this post, I’m announcing the availability of a new online program to help professionals at all levels develop and strengthen their feedback communication skills. This is a practical, powerful program based on a great deal of live-session and prior version(online) participant input. Best of all, there's a low cost of entry to put this on-demand and guided self-development program it in easy reach of motivated professionals at all levels.
I always admire the exuberance of conscientious first-time leaders to jump into situations that might detract from their new team’s performance. This conscientiousness about doing things right and getting things done is likely part of what earned them a promotion to supervisor, team lead or some title that places them in a role responsible for others. However, the desire to do right and keep things moving and keep people happy, opens up a few potential leadership tripping points, including getting actively involved in “he said/she-said” or "he did/he didn't" type discussions and reacting too quickly to hearsay without checking out the facts. Here are 4 suggestions for avoiding Hearsay traps:
Right after avoiding it, the most commonly employed managerial strategy for dealing with feedback is, delaying it. The first approach is poor form… the latter approach is cruel.
The most important issue that most leaders and teams face is not in what is being said, but rather, it’s the important topics not being discussed. Here are the 10 conversations not taking place in your business right now.
If you’ve ever worked for or around someone who is an expert critic…one of those individuals who can look at a masterpiece and spot a flaw, you know how demoralizing the experience can be. They look at beautiful pictures or great outcomes and focus on describing the flaws. Here are 5 ideas for improving performance by overcoming your own tendency to look for the blemishes.
