Note from Art: my week of alternative blog fare continues with this very autobiographical reflection on the formation of my later life leadership viewpoints! What about your early work life has shaped your style today?
As a college student way back in the 80’s, I had the good fortune to have a regular job during summer, winter and spring breaks. The fact that it might have been at times one of the world’s nastiest jobs adds some flavor to the story.
The work was for a company that reconditioned and leased old power generation equipment and mining parts. Yep, boilers, transformers and coal mine parts. When these things returned to us, let’s just say that they were in less than pristine condition.
As trucks and railroad cars returned the equipment, I would operate the overhead cranes and that was enjoyable, as long as I could read the mind of the ex navy plant manager who communicated my next crane moves for 60-ton pieces of equipment with his eyes or his perpetually annoyed facial expressions. (FYI, Ed was 5 foot 8 about 300 pounds of rock solid muscle and had the strength of a horse. You did not want him to be mad at you!) If his expression shifted from a sneer to a scowl, I knew I had moved the wrong way and would reverse course. To this day, I believe I can read subtle facial cues better because of this experience!
Crane time was in the minority at about an hour per day, with the rest of the time spent cleaning boilers and mill parts without much corporate concern for the safety of the workers.
I was in charge of my own safety and I purchased a high quality particulate mask for the jobs where the fine black dust would permeate every pore on your body. Avoiding black lung was a priority. I was also sharp enough to steer clear of things that just screamed asbestos or the dark sludgy liquids that I was certain were filled with pcbs.
Typically, we would clean these 30 to 60 ton monsters or the mountains of coal mill parts with rags, mineral spirits and scrapers. Speed was not a priority. I did take pride in being told by the owner of the firm that the reason I was constantly welcomed back was that I managed to outwork the regulars by about 2 to 1 and that I was always busy doing something. The regulars knew this and laughed, and when I finished up my project, they always had some of their own work to share. There was nothing malicious or secretive in their pace or their approach, they were just wired to move at the slowest acceptable pace.
Long story short, which is already too late, the plant manager, Ed, had a unique outlook on project work. If I finished up something by Thursday afternoon and went looking and asking for more work, he would get this sneer on his face and retort, “We don’t start new projects on Thursday…the week is almost over. Go in the back and %$k around.” (Sorry, that particular word was used as every figure of speech in this environment.)
This created a real dilemma for me, because I am constitutionally incapable of following through on the orders to waste time for a day and a half. As a result, I would find something to do like rearrange an aisle of product, build a new set of shelves, inventory parts and create a re-order list, patch holes in the roof. It was common for my slower moving cohorts to jump in and we made some nice headway in improving, organizing and fixing things during that time when Ed had given us the leeway to go in the back and $%&k around.
My Lessons from Ed
- I wanted his approval as a crane operator and worked incredibly hard to master my equipment and understand our objective. Placing a 60-ton boiler on the back of a truck with a 35-ton capacity crane (do the math…this created a lot of strain and smoke) while your view on two sides was partially blocked, is character building. Learning to follow the subtle facial signals of a man of few words…and most of them rugged: priceless.
- There is no such thing as down time. I never have figured out if Ed was smart like a fox, but his encouragement to kill time always resulted in the crew improving the place. Perhaps he understood that conscientious people given some freedom to create would find ways to productively fill the time. Either that, or he generally thought we would go in the back and %4#k around. I’m opting for the fact that he was smart like a fox.
- The most creative and motivating period of my early life was sitting on an upside down metal pail scraping the crud off of coal mill parts for $6.50 an hour. Your brain either turns to mush or you start making plans in your mind about your future. I plotted college and career steps and mentally outlined more than a few life goals, of which one was to never scrape coal mill parts again!
The Bottom Line:
Fill your down time with creativity. As a leader, learn to moderate the pace so that people can find time to work hard and sweat and so that they can take time to reflect and improve and create. And if your own job feels a lot like you are sitting on an over-turned 5 gallon pail scraping the sludge off of a mountain of grimy parts, keep scraping and start thinking through how to make the changes in your life that will allow you to hang up your scraper. Then do it! Oh, and never take Thursdays and Fridays off. Too much good time to create and improve. Your enthusiasm to do new things will likely prove contagious as well.
Art,
One of the best blog entries I have read in a long time, full of really great lessons. Parents of teenagers can surely relate to this as well. I tell my own son that if he doesn’t take control over his future path, he will surely end up in a job where he has relatively few choices for advancement. If you are going to spend at least 8 hours of every day at work, you should be doing something that makes you feel good.
I think the other valuable lesson here is that managers sometimes don’t communicate well, and when pressured by time and tight schedules, they expect things to happen without them spending a lot of time asking or explaining. Learning to anticipate your manager’s needs is the best lesson that personally I could pass along to anyone.
Thanks for sharing. I certainly enjoyed the mental image of young Art, the crane operator!
Dave, it is always an honor when you chime in here on the blog. Thanks for reading and I’m glad you enjoyed the post. Your son is very fortunate to have you guiding him! Your lesson for employees…especially younger employees learning to work under pressure without extensive guidance is excellent. Wish I would have said that!
Oh yeah, and I have no doubt that I could still set a 50 ton boiler on the back of a railroad car using a 35 ton crane and not miss a beat! That was the fun part of the job!
Best, Art
Great insights, Art. “Fill your down time with creativity.” HA! That’s a great line. More wisdom in that sentence than in most books. Thanks!
Art,
I am also employed at a company where we are not instructed on what to do with our down time. There is no boss looking over our shoulders ensuring that we make proper use of our time, in any department. Simply we are given projects to complete. Instead of having the work heavily loaded on each individual, there is a lot of freedom of what can be done with one’s time. However, when it comes down to yearly evaluations we are given raises and bonuses based on the “extra projects” that have been completed. These are the initiatives that individuals have taken to improve systems within the company or projects that an individual has created in his own mind and taken on himself to complete. This gives every employee the opportunity to benefit from going above and beyond and also drives them to use their free time productively. Since most of us are salaried employees, we know we can take off early if we finish our set tasks but also know we will not be considered for new positions, bonuses or raises come evaluation time. I believe this keeps most of us motivated and the ones it does not keep motivated seem to decide to leave the company on their own.
Art,
It is important to put in place an environment that is conducive to improvement and creativity. If a boss instructs you to spend your down time in an area of your place of work where you do not have access to the materials necessary for improvement, down time actually is wasted. I have had jobs where the supervisor did not want to see us in the office during our down time. Mind you, she did not mean go home. She just meant she did not want to be bothered. It kept us away from the work area in which the working materials were, and kept us from being able to use them to improve the work system. This is in sharp contrast to the open door policy that the best leaders have. This takes away the opportunity to offer a boss input on how things can be improved, and also takes us away from the resources that we need to use to implement the improvement. The best leaders always allow their employees the access to the tools they need to improve in their jobs and careers.
-Mark
Art,
During a monthly performance development meeting with one of my rock star young leaders he said he works hard to “hear” what needs to be done versus waiting to be told what to do. I believe it is a critical way for emerging (and frankly all…) leaders to differentiate themselves from the crowd of others hoping to move up. Needs of the business are articulated in daily conversation, through score cards, through P&Ls, through customer satisfaction data, meetings, and the list goes on…
In today’s environment and rapidly changing business there really isn’t such a thing as down time…unless of course you ignore what needs to be done.
Steve
Steve, Mark, Kristen and Lorne, thanks for adding your wise comments.
Steve, on a personal note, it is always an honor to have you read and comment. As one of the most talented young leaders I’ve known, it is clear that you are becoming the teacher! Love your theme of listen and observe…and interpret and act. Agreed, down time is an aberration.
Mark, you are so right on the topic of environment! Great example and great lesson from your boss that simply wanted not to be bothered. Sometimes the best lessons are the worst real world examples.
Kristen, I love the sound of that environment. Kudos to you for recognizing the freedom you have to create and contribute.
Lorne, glad that one resonated. Appreciate your comment and tweet re the post!
Best to all, Art
Great post, Art. Among all the other things you mention, it’s another example of how much we can learn from any situation and how we carry it all with us.
10/7/09: Midweek Look at the Independent Business Blogs…
Every week I select five excellent posts from this week’s independent business blogs. This week, I’m pointing you to posts on learning about business and leadership from unusual places, reward strategies, employee engagement, and apprenticeships….
Congratulations! This post was selected as one of the five best independent business blog posts of the week in my Three Star Leadership Midweek Review of the Business Blogs.
http://blog.threestarleadership.com/2009/10/07/10709-midweek-look-at-the-independent-business-blogs.aspx
Wally Bock