Note to Readers: this column is rated “SM” for the representation of stupidity in management. Younger managers strongly cautioned.
At Least 10 Unnatural Acts of Misguided Management:
1. He only lied when his lips were moving. The CEO announcing to all of a firm’s employees, “there will be no layoffs,” over a pizza lunch in the warehouse. Ten days later, there were layoffs.
2. Coordination is over-rated. An executive team who despised each other so much, they never met. What do you think happened to this business? You’re right.
3. It turns out, people have to want to change. The manager who early on in his career believed he could change a brilliant but difficult person into a brilliant and not so difficult person. (Crap, I was that manager.)
4. Rats, I should have picked the other door! The executive of the market leading firm who defiantly announced to his team, “We will not play in the low end of this market. There are no margins there. We own the high end” It turns out that when the high-end disappears due to the disruptive competitor and you have no viable response, there are no margins when there are no sales.
5. Homer Simpson said it best: “Doh!” When the team cannot answer the question, “How many customers or prospective customers were consulted in the making of this strategy?” with anything greater than zero, you’ve got a problem.
6. How many monkeys with a typewriter do we need to recreate Shakespeare’s works? When the CEO brings 45 people together for a strategy offsite and proceeds to have that entire group wordsmith vision and values for the entire offsite, you shouldn’t expect greatness. Or coherence. Or lucidity. It was like the audience of a play simultaneously feeding the actors their lines…one by one by one… and then arguing with each other over which line or which nuance of a line was right.
7. Cats and Dogs Achieving Instant Karma. Every meeting that has ever been held anywhere between two different management teams suddenly thrust together due to merger or consolidation and charged with the task in the next two days of creating a unified vision and strategy. Yes, all of them. Every one.
8. Great Moments in Corporate Motivation. There was the corporate slogan author of this global firm who provided instructions to the printer that must have said something to the effect of, use the same slogan as last year. When the tube containing the new slogan was opened and the banner unrolled for the first time at the management meeting, guess what it said? Yep. “Same Slogan as Last Year.” Seriously.
9. “With a bit more time and money, we’ll get this right.” The team who convinced themselves that every failure put them closer to success. It turns out, that’s not always the case. Sometimes with a bit more time and money, you just waste more time and money.
10. “The inventory said, what?” The GM who very seriously accused his management team of not listening closely to the inventory. It turns out, the inventory had shared with the GM that it was ready to be sold.
The Bottom-Line for Now:
The pursuit of effective management is a noble calling. It’s too bad that too many managers give it a bad name.
Art, I had a few moments of laughter followed by a lifetime of sadness when I read this and realized I’ve experienced all of these in some way. I may have even been complicit in some of them. Thanks for the thought-provoker.
Thanks Mary Jo! Yes, I am sad that they are all true. And as noted, I was the perpetrator in one. -Art
Art, good one. All I can say is “Same Comment As Last Time!”
Art, I can still feel the pain of several of these. It’s amazing how often these same misguided approaches happen in all organizations.
I was an unwilling monkey in scenario number six. A project I could have completed in two weeks on my own literally took two years because the project leader insisted on this approach not just for the vision and mission, but for every step in the project.
Great post, thanks Art!
Art, you are sitting in our conference rooms!
Terry, I was the guy in the corner! : )
Can you elaborate on point 5?
“When the team cannot answer the question, “How many customers or prospective customers were consulted in the making of this strategy?” with anything greater than zero, you’ve got a problem.”
Did you mean to say the opposite (i.e. if you don’t talk to your customers you’re doomed)?
Of course. Awkward construction though!
Art, what a breath of fresh air these ’10 Unnatural Acts of Misguided Management:’ bring, to say nothing of the laughter (and sadness) at the unbelievable incompetence that exists in far too many organizations.
This is proof positive that ‘The peter Principle’ is still alive and well and thriving. Pogo said it best “We have met the enemy and it is us.’
Respectfully,
Steve
Steve, thanks for reading and for your kind words. I agree with you on both the Peter Principle and our friend Pogo! Cheers, -Art