There’s no doubt we live in interesting times…a true Dickensian Best of Times, Worst of Times environment, filled with remarkable opportunities and equally remarkable personal, competitive, societal and global challenges.
Over the past few years and few thousand contacts with professionals on the topic(s) of developing as a professional and developing as a leader, a number of key “capabilities needed for success in these times” have emerged as recurring themes in discussions and group settings. Importantly, these themes or as I describe them, Capabilities, Attributes & Behaviors (CABs) are essential for success at both the individual and organizational levels.
Nine Key Professional Capabilities Required By Our Times:
1. Cultivate Your Authenticity-while arguably never out of fashion, like small collars and narrow lapels, authenticity is back in a big way, and it’s increasingly important for leaders that hope to win the trust of the teams and generations.
This has been a hard decade or so for cultivating trust in leaders, and with the odor of the Great Recession still wafting through our society, fear is all too present in the workplace. It’s more critical than ever to be able to build trust on teams, trust across cultures…and trust as a leader, and the best starting point is to be yourself, let people see your strengths and weaknesses and work hard to get to connect with and get to know those you work with and for.
2. Learn to Adjust Your Altitude-whether you are a solopreneur, an individual contributor or a corporate executive, you need to develop comfort in navigating and connecting the lofty issues of market-forces to the RGM (real green money) issues of serving customers, innovating and differentiating.
I encourage leaders and professionals of all levels to develop the discipline to regularly scan the market environment and to change the nature of the conversations on their teams, by drawing upon this powerful and simple question set:
What does this mean for us? Our competitors? Our customers?
3. Develop Strategies for Coping with Extreme Ambiguity-the scale and scope of global challenges and opportunities coupled with the pace of change all combine to create a remarkable level of ambiguity in our professional endeavors.
Unfortunately, ambiguity combines with fear to paralyze teams and individuals and exacerbate problems. A counter-measure is to first recognize that EVERYONE you know is struggling with the same unknowns. Your competitors don’t know for sure where things are going and your customers need help navigating through all of the noise.
Try flipping the fear of the unknowns around and instead of preoccupying on the risks, focus your energies and your team’s sights on the opportunities that ambiguity affords to create and innovate. Change the nature of the daily conversations and encourage constant use of the key questions outlined above.
Of course, once you’ve discussed questions, it’s time to promote action. That’s where the next attribute proves critical.
4. Improve Your Adaptability-building on the ambiguity theme above, and acknowledging that we tend not to like change (understatement for emphasis), it’s critical for leaders of all levels to foster a culture that encourages experimentation and learning. Easy words, however, recognize that creating an adaptable environment takes time, focus and constant reinforcement.
Shoot one messenger or go off on one failed experimenter and people will revert to their prior fear-driven, hunker-down approach. As an individual contributor, learn to appreciate the benefits and learning experiences of change. Better yet, learn to be the one promoting change.
5. Leaders: Commit to Creating High Performance Teams-a great place to start is by overhauling your project management practices (or lack thereof), building sponsors with teeth and putting everything you and your leadership counterparts can into helping teams succeed. Again, easy words that only work when backed by consistent, aggressive actions. Given the number of projects and strategies that fail for people and execution issues, we all have a long way to go on this one.
6. Cultivate Cultural Intelligence (CI)-there’s a good probability that your business will become increasingly intertwined with global suppliers, customers, partners, competitors and team members. Developing CI is an organizational initiative, and one that must be pursued in the planning or early phases of your global outreach. If you are increasingly involved in leading teams with contributors from around the globe, you are absolutely on the spot for advancing your Cultural Intelligence. Your results depend upon it.
7. Develop Leadership Adaptability…yours and others. This is my catch-category to remind you that strengthening your skills as a follower is as important as strengthening your skills as a leader. As functional and national boundaries dissolve or at least shrink, your ability to move seamlessly from leader of one initiative to committed follower for another is critical to your success. And your efforts here set an outstanding example for those around you.
8. Don’t Be Afraid to Grow Your Power and Influence. Face it, others choose us to be successful, and there’s everything right with growing your professional network, seeking out important projects and opportunities and appropriately publicizing your successes. It’s a mistake to think that you’re above the fray of politics and power.
9. Develop an Innovation Mentality-gone are the days when innovation was just for engineers. It’s an innovation-driven world, and the most compelling innovations are occurring in how we work, communicate, market and make money.
If you’re leading others, one of your Key Performance Indicators is how innovative your team is. Their innovation is a reflection of your leadership. If you’re working as an individual contributor, every team and every project needs great ideas. Learn to take risks and learn to sell hard and then prove your ideas. Build a reputation as an innovative thinker and doer, and the world is yours!
The Bottom-Line for Now:
I’ve just offered a long list of really difficult things to do, without much specific direction. Awareness is the first step. Audit yourself against the nine CABs above and then take action to strengthen the already strong and improve the weak. Seek external feedback from those you trust to provide you the unvarnished truth about yourself. And remember, while others often choose us for success, you own your career and your development.
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Art,
we maybe thinking about people at different stages of their career, but in this brave new world, managers need to develop (or better yet, before they become managers have developed) a skill.
A skill is the ability to do something that takes time (I’ll go with Gladwell’s 10,000 hours), some measure of talent and some exposure to something that prevent you from being exposed to other things.
For example, coding. It probably takes about 10,000 to become a competent coder, you need some mental ability and intelligence and cultivating the skill at coding prevents you from doing other things (like dating).
Carpentry, plumbing, wiring a network, becoming a CPA etc. are all examples of skills. The day of being a manager (or leader) who has an MBA and can do some analysis in Excel are gone. The days of middle management are gone.
If you want to be a manager or a leader in this brave new world, you have to be able to deliver something which requires cultivated skills and it requires you to be able to be authentic, adjust your attitude and all the other good things you listed.
Facts are facts. Between China, India, the Philippines, Brazil and the rest of the developing world, there are about 3 billion more people that you have to compete with to be a manager/leader. We have much higher standards of living, but they are willing to work much harder and will happily have you adjust out on your keister.
I agree with everything you said and you may be addressing people at a different stage in their career, but I’ll contend that if they haven’t developed a hard skill prior to trying to become a manager/leader, then they are trying to run before they’ve learned how to walk.
Pack by 3.
Andy
Andy, I don’t think we are talking about mutually exclusive issues here. I submit that the “9 Capabilities” are required regardless of vocation or skill sets…and whether you lead others or serve as an individual contributor. These are additive to the core technical skills that people need to get and keep a job. -Art
I’m learning just how important #6 is. As the world get smaller, cultures start clashing. All the more reason to be aware about our differences.
Thanks, David. I’m reminded of this one almost every day in my own dealings or in engaging with clients that are moving on to the global stage. We don’t do a great job of this with our children…and later our students and grad students or employees. It’s a good time to get better at it. Thanks for reading and sharing! -Art
Art –
Thank you for speaking to today’s business environment. You are right in starting off commenting on the incredible variety of opportunity and anxiety still lingering. To combat these fears and take advantage of your potentials, I particularly liked your opening point regarding honesty. Honesty with yourself and your team involving both your best and worst qualities will lay the foundation. Great place to start. The theme I identified with most strongly in your writing was that of adaptability. Whether you are “adjusting” your altitude in #2, literally “improving” your adaptability in #3, or developing others’ adaptability in #7 or striving to constantly “innovate” in #9 these are all variations on the same adaptability theme which, I agree, will foster success in today’s uncertain and diverse environment.
The foundation for this true flexibility lies in your own openness and honesty. With yourself and your team. Rigidity and attachment to process is often founded in fear and insecurities which may be vanquished by such self reflection and honesty. Such true introspection and personal growth may often be the hurdle separating managers from where they are and the success they strive for since you likely cannot achieve 2-9 without first addressing 1.
Thanks Art!
Adam, thanks for the thoughtful comment. I absolutely agree that there’s a theme of “adaptability” running through the nine. I view these all as close cousins of each others, with a fair amount of genetic overlap. Great comment…thanks so much for reading and writing! -Art
Excellent post Art! Your list hits on some key capabilities that today’s business professionals need in order to be successful. I especially like that your list focuses not on technical capabilities, but rather skills and behaviors that are applicable regardless of position or industry.
I have included your post in my Rainmaker ‘Fab Five’ blog picks of the week (found here: http://www.maximizepossibility.com/employee_retention/2011/01/the.html) to share these CABs with my readers.
Be well!
Chris, thanks so much for reading, commenting, and for including the post in your ‘Fab Five’ this week! I’m honored to be in great company. -Art