Welcome to the inaugural episode of the Management Excellence Podcast. A recent lunch conversation about “Fear In the Workplace” and what leaders can do to manage this insidious morale and productivity killer, prompted this episode.
It is my goal to make these audio posts some of the most productive and idea filled 7-minutes of your day. Share your thoughts here in the comments or join the conversation at Twitter.
This is a quick note to Leadership Caffeine newsletter and Management Excellence blog subscribers, as well as my valued network. At points in life, we are all called to care for family members. This has been my role for the past five weeks and will be a part of my...
Checklists are a Universal Quality and Safety Tool I love checklists. Airline pilots use them. Surgeons, nurses, safety professionals, quality engineers, and individuals in every high-stakes profession use them. Thank goodness. What checklists do managers employ to...
A few weeks ago, our team delivered a well-attended and enthusiastically received webinar on the behavior we call "fierce listening." (You can watch the replay here.) It's not a tough argument to make that listening is essential in showing respect and building trust....
