Welcome to the inaugural episode of the Management Excellence Podcast. A recent lunch conversation about “Fear In the Workplace” and what leaders can do to manage this insidious morale and productivity killer, prompted this episode.
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Great Job Art,
For someone concerned about the execution of pod casts you did a great job.
I particularly liked point # 4- double your efforts to understand your customers. Just as the recent economic shift has caused changes for you, it has also affected your customers. What we are experiencing is nothing like post 911, the dot com bubble burst and so on. Therefore we must get in our markets and reconnect with their needs of today.
In addition, point #9 in not cutting education also was spot on. There was a great article in this month’s Fortune about training, a paraphrased version;
“The most successful companies never stop funding their most critical competencies – product innovation, customer service, or anything else. Kohl’s, the big retailer, actually spent more on marketing this past holiday season that it did last year. Intuit’s [CEO Brad] Smith says ‘We’re not going to cut innovation. This company for 25 years has been fuels by new-product innovation. We’re protecting the innovation pipeline so we come out of this strong.’ For virtually all companies, a critical part of the core is the continual development of employees. Yet its remarkable how many business cut training and development in a downturn. The best never do.”
Great job look forward to the next 7 minutes!