A Leadership Lesson from Ebenezer Scrooge
Ebenezer Scrooge offers some timeless advice for leaders of all levels during his journey of reclamation in Dickens' classic, A Christmas Carol:
Ebenezer Scrooge offers some timeless advice for leaders of all levels during his journey of reclamation in Dickens' classic, A Christmas Carol:
Few words in the leader’s lexicon are simultaneously as powerful for building credibility and as potentially lethal for destroying credibility as the personal pronoun “I.” It works great in front of any statement where you are taking responsibility for actions or outcomes. However, place too many “I’s” in conversations that sound like, I want, I expect, I know, I did, I was right etc…and the term begins to jump out into the immediate environment with a loud bang every time it’s uttered.
For too many leaders, word selection is a hurried and blind groping in the toolbox for something that will do the job. In the absence of careful selection, a quick barking of orders, an unfiltered criticism or an out of context pronouncement will all create collateral damage.
Fresh on the heels of my remarkably fun and productive collaboration with Mary Jo Asmus of Intentional Leadership on “The Words of a Leader,” I feel duty bound to remind you that while words are indeed powerful tools for creation or destruction, it’s your actions that will seal your fate as a leader. Or rather, how well your actions and your words match.
This dual post was the outcome of a casual exchange of thoughts via Twitter that quickly evolved into a must-write piece and fun collaboration on an important topic: the words of a leader. My partner in crime here is Mary Jo Asmus, the author of the outstanding Intentional Leadership blog...one that I turn to regularly for inspiration and insight. Good leaders are builders and they form and shape their words into phrases and questions that encourage learning and improvement and risk-taking and more learning. Good leaders are master craftsmen in many ways, and words are some of their most important tools. Less effective leaders use words like tools as well, but in this case they crassly apply the words of brute force in settings where precision is called for