Little things make a big difference when a loved one is ill, and while our filters are tuned to high, doctors and healthcare professionals and hospitals are in the ultimate customer care business, and we as customers are quick to notice great performance as well as the occasional lapses. The many leadership and customer care observations and lessons are still top-of-mind following our recent experience, and I’ve noted a few below. It’s a fair bet that these lessons apply across disciplines and professions as well.