I work in my Succeeding with Challenging Conversations program to help you learn to break down the issue into component parts and then build a strategy for success.
- We focus on understanding and leveraging the psychology of the situation.
- I help you assess what the true interests of the various parties are (including your own).
- I teach you to avoid the traps, including the most common source of poor conversations: anchoring on positions.
- I teach you how to map out the discussion before it even occurs.
- I show you how to open up and steer challenging conversations using a variety of techniques.
- I work with you to recognize and avoid the common traps and tactics that derail tough discussions.
- And finally, I help you learn how to assess your performance and identify where and how to improve with your next opportunity.
The approaches work great for:
- Succeeding with tough performance (feedback) discussions.
- Navigating difficult coworkers and bosses.
- Helping frustrated customers
- Negotiating with peers
- And there’s one other discussion that most managers and leaders either dread or recognize they can do better: communicating change.
As a wise person once offered, “Only babies like to be changed.” The rest of us, not so much.
In a world filled with nothing but change, it’s essential we learn to level-up our ability to navigate change and to get those around us informed, inspired, and committed to the hard work involved in any change process.
A good part of this program includes helping you design and deliver discussions on change that quickly move people from fear or defend mode into discovery mode.
Once you’ve got them in discovery mode, you’ve succeeded.
Now, let’s help you succeed with challenging conversations!
For this webinar series, I am offering the Succeeding with Challenging Conversations program for just $297 per participant. For groups, e-mail me for special pricing.
“The coaching conversation alone is worth the price of admission. And then there’s all those ideas in the webinars! Art has me rethinking my approach to leading, guiding, and communicating with my team.”
–Alan M., Operations Manager
“I want to share how valuable your webinars have been to me personally and the potential benefit they could be to my fellow managers”
“I told my supervisor how valuable I thought that one hour was and how I’m already using some of the conversation to shape other conversations. I’m happy to report that one of the staff who has been a bit of a challenge was completely open and receptive at our meeting today, even asking how I was doing and how she could support me. It was fantastic!” Robert A.