by Art Petty | Jun 19, 2017 | High Performance Management Teams, Leadership
All of us face a choice to protect the status quo or lead the way down uncharted paths. For long successful firms, the tendency of those in charge is to protect what’s working. They become museum guards or what I describe as caretaker managers. Innovation in these...
by Art Petty | Jun 15, 2017 | Emerging Leaders, First Time Manager Series, Leadership
Look around you, and you’ll see that your front-line managers are accountable for the lion’s share of people managing in your organization. Whether you call them supervisor or manager, these individuals are responsible for the teams delivering customer support,...
by Art Petty | Jun 13, 2017 | Emerging Leaders, Leadership
I love observing highly competent professionals in action. Whether they are preparing breakfast over a sizzling grill, performing surgery, or turning a challenging customer into a raving fan, there’s nothing more inspiring than observing someone who is great at her...
by Art Petty | Jun 8, 2017 | Leadership
Loyalty is an odd concept. On the surface, it sounds good. We’re loyal to teams. At least historically, we’ve been loyal to political parties and candidates. However, beware when a leader demands your loyalty. The price of this loyalty may be more than you...
by Art Petty | Jun 2, 2017 | Art of Managing, Decision-Making, Leadership
Years ago, I worked for two executives at the same time. They could not have been more different, especially when it came to the pace of decision-making. One ran sales. The other ran marketing, support and product management. They didn’t like each other. At all. It...
by Art Petty | May 30, 2017 | Emerging Leaders, High Performance Management Teams, Leadership, Leading Change
We spend a great deal of time talking about what it takes to lead in business. Perhaps we should devote a bit more time to what it means to follow. There are no great leaders without effective followers. There are no successful transformations without effective...
