The Leadership Caffeine Blog
The Management System Creates the Customer Experience—Observations in Excellence and Otherwise
For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring,...
The Management System Creates the Customer Experience—Observations in Excellence and Otherwise
For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization’s management systems from values, commitment to hiring, leadership development, and operations effectiveness. Here are some examples—good or bad—of the management system in action.
Leadership and Management Book Talk—Our Favorite Little-Known Reads
Wally Bock and Art Petty connect to talk about their favorite, unknown books on this latest episode of the Leadership and Management Book Talk podcast. In what is never a surprise, they come at the topic from opposite ends of the spectrum.
Leadership Caffeine™—Stop Talking, Start Asking and Listening
In this crisis environment, there are only two behaviors that will save your organization: curiosity and listening.
Nightmares in Workplace Communications and How to Strengthen as a Communicator
Most of us have a few communication moments in our careers that we would like to either do-over or erase our brains’ memories. Here are a few of mine and what I learned that help me grow as a workplace communicator:
Leadership and Management Book Talk—First Quarter Favorites
Wally Bock and I share thoughts on our favorite leadership and management reads from this year’s first quarter on the latest podcast episode.
Uncover Your Professional Value Proposition to Improve Your Job and Career Success
Whether you’re looking for a job, asking for a promotion, or focused on reinventing your career, you need to be able to articulate and showcase your Professional Value Proposition (PVP). The same goes for situations where you are asking for more, including angling for a promotion or seeking a raise. It turns out, uncovering and articulating your PVP is a challenging exercise. Here are ideas to help:
Leadership and Management Book Talk—Exploring Two Books from Jim Collins
Art Petty and Wally Bock talk about some of the later books in Jim Collins’ Good to Great Series: How the Mighty Fall and Great by Choice. Both of us agree, one is a great business book and highly relevant for our world today.
It’s Time to Rethink Leadership Around Leading for Resilience
In this article, I make the case we’ve been developing and valuing the wrong qualities in our organization’s leaders. We need to focus on a new style of leadership—leading for resilience.
Priceless Leadership Advice from a Mentor
Interestingly, the most important advice I ever received from a mentor about leading and succeeding was all about strengthening my communication skills.
Live-Webinar (free)—Fierce Listening: The Key to Leadership and Career Success
Join us for a great session on a career and leadership critical topic: strengthening as a listener. We’re live-online at 11:00 a.m. central on 5/21 with Fierce Listening: The Key to Leadership and Career Success.