The Leadership Caffeine Blog
Ten Lessons from Experienced Managers Hungry to Learn and Grow
Last week I wrapped up two different cohorts of my Experienced Manager Program. In twelve hours of program time spread over multiple sessions, the ideas and insights flowed, and I left impressed with the passion so many have for their work leading and managing. Here...
Ten Lessons from Experienced Managers Hungry to Learn and Grow
Last week I wrapped up two different cohorts of my Experienced Manager Program. In twelve hours of program time spread over multiple sessions, the ideas and insights flowed, and I left impressed with the passion so many have for their work leading and managing. Here are some of my favorite insights from the program:
Management Excellence Toolkit: Better Design for Workplace Discussions
Getting to a good decision on big issues is challenging. Navigating the discussions leading up to a decision however, often resembles something on the difficulty of slogging through the Amazonian jungles in search of a mythical lost city made of gold. If you survive the process, you are bound to come out a very different person. It doesn’t have to be so hard.
The Millennial View: Mentors Wanted
Eric Rodriguez is the voice of The Millennial View here at Management Excellence. Today, Eric shares his thoughts on the benefits early career professionals can gain from a good mentor. “A simple step that we can engage in to help our careers along is to find a mentor to guide and coach us in the workplace. A great mentor is a blessing because of the knowledge that they have accumulated through years of experience in the corporate jungle and their willingness to pass it on to their mentees.”
It’s Time to Start Teaching Your Teams to Succeed
If you’ve ever been part of a truly effective team…a high performance team, you know the experience is memorable. For those who’ve lived and thrived on a high-performance team, the memory of what it was like to work with a motivated, caring, challenging (but respectful), accomplishment-focused group of individuals provides sustenance for the lonely, near-death experiences that characterize so many other team and project experiences in the workplace.
Leadership Caffeine™-Quit Sending Mixed Signals
How consistent are you in your approaches to dealing with people and problems? Is there an early warning system in place in your office that tracks your every move from the car through the parking lot and into the office? How you respond to people and to situations (victories, losses, mistakes etc.) goes a long way to forming the working environment on your team.
The Millennial View: Fixing Our Shortcomings
Eric Rodriguez is the voice of The Millennial View here at Management Excellence. His periodic posts offer insights from early career professionals seeking to navigate their way through this challenging world. Today’s post encourages all of us, regardless of generation, to renew our commitment to overcoming the weaknesses that keep us from reaching our personal and professional goals.
Management Excellence Book Series Podcast-Full Steam Ahead
I had the pleasure to connect on the phone with Jesse Lyn Stoner, co-author with Ken Blanchard of Full Steam Ahead-Unleash the Power of Vision in Your Work and Your Life (second edition), and this podcast is the output. I like the book a great deal…and as I indicate in my intro comments, I tend to approach books on Vision with a bit of trepidation.
Frontline Leaders Help Our Firms Go and Grow
Great frontline leaders create great experiences for their employees. This flows immediately and directly to customers. And then it flows to the top and bottom lines.
Leadership Caffeine™: Six Low-Cost Ideas to Stimulate Global Awareness
I continue my own I-Biz studies outside of the classroom as I pursue my avocation as a Management and Leadership Anthropologist. In this case, my focus is on understanding how well prepared firms and managers are to enter and compete successfully on a global stage. My quick-take: for a good number, it’s important to focus on the basics. (Translation: there’s a lot of learning required to reach a reasonable level of knowledge.) While most of us have mastered the art and science of consuming products from around the globe, many firms and managers are well served to work on some fundamentals.Here are six low-cost ideas to help stimulate global discussion and understanding in your firm:
The Meeting to Decide Whether to Outsource the Call Center
Note from Art: this is a rave. I was on the receiving end of one too many miserable support experiences recently, and this is my, “I’m Madder than Hell…” response. To the Executives and CEOs who believe it is a good idea to make your customer’s lives miserable, get a clue.