Leaders Teach

I’ve long believed that the best leaders are teachers. Not lecturers, but teachers.  As teachers, they challenge us to think, to explore, to experiment, to learn and to keep trying. Good leaders encourage us to find joy and energy in the journey of discovery and they...

Hug an Internal Customer Today

Tom Peters, in his excellent and inspirational collection of little things that have a big impact (The Little Big Things-163 Ways to Pursue Excellence), reminds us how important our internal customers are to our success. We focus on external customers for all of the...

Develop Your Talent Scouting Skills

The best leaders that I know are also the best talent scouts.  They are acute observers of people and extraordinarily quick to identify individuals with potential. Great Talent Scouts Look For: 1.  Character:  Top scouts recognize that they can teach and help hone...

10 Things You Must Know About Feedback

1. Motivated, conscientious team members and employees thrive on well-delivered constructive and positive feedback. 2. Too many managers or supervisors fear delivering constructive feedback.  The fear is irrational.  It tends to be focused on concerns over reactions...