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Too Many Projects Chasing Too Few People-It’s Time to Learn to Say No!

Mar 3, 2009

One of the themes that I hear consistently in workshops and in discussions with the professionals in my MBA classes is frustration over the propensity of a firm’s leaders to never say “No” to a project. Lacking a viable mechanism to compare, evaluate and select and reject projects, decisions are made based on politics, gut feel and the squeaky customer wheel.

The net result of this lack of discipline is that the people doing the work end up overloaded and overwhelmed. They operate in compliance mode, focusing on surviving until the next deadline and adding little creative value or innovation to their activities.

You can end this chaos and rebuild your team’s morale and effectiveness by building in new systems and proper rigor to project evaluation and selection.

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Leadership Lessons from the Road

Feb 27, 2009

One of the great things about leading workshops with talented professionals is how much I learn about the very real challenges that people face in trying to get work done inside their organizations. After spending a day together working with a group technical professionals at The Data Warehouse Institute’s World Conference, I gained some insights into the challenges and barriers that are slowing down progress and inhibiting performance improvements inside organizations.

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“Why Did We Fire You?” Talent Gaffes of the Big and Clueless

Feb 12, 2009

If it wasn’t so sad, it would be laughable. The question, “Why did we fire you?” expressed with surprise and genuine confusion was asked by a senior HR exec to a talented and fired sales rep at MegaFirm.

This sales rep was the “last one standing” that actually understood how to sell the products that MegaFirm had inherited with one of its many acquisitions. The products are still there, but the people aren’t. MegaFirm unleashed the neutron bomb from its powerful HR arsenal.

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The Leader’s Mid-Week Survival Guide

Feb 4, 2009

Hey, it’s Wednesday. How are you doing on your leadership priorities this week?

If you are starting to feel the week slip away from you, here’s a blunt reminder and a few tips to focus on your true priorities. The week’s not over yet…and victory is still within your reach. It’s time to fight off the fires and push away from the urgent-unimportant.

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Darn It, I Cannot Resist New Year’s Resolutions

Dec 31, 2008

While I stand behind my post on Personal Quality Programs as the best way to make improvements in your life, I am a goal-oriented person and resolutions are like a challenge just daring me to achieve. I cannot move through the New Year holiday without organizing my ambitions into a neat little list.

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The Pain and Promise of Collaborative Management on Display at Cisco

Dec 9, 2008

It’s an exciting time to be leading as the pendulum seems to be swinging away from a style of leading and working that minimized the value of the individual to one that emphasizes empowerment, creativity and the freedom for groups and individuals to think and act. It’s hard to imagine a future where this formula does not produce winners.

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Is it Time to Tune Up Your Firm’s Values?

Dec 4, 2008

While Mission is the “reason for being” of a firm, the organization’s clearly stated Values are supposed to define critical behaviors, offer context for decision-making and generally serve as bedrock for defining culture. And like Mission descriptions, the Values are often collections of lofty thoughts that are so far removed from the minds and actions of employees as to be nearly useless.

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Surviving and Prospering Under a Weak Leader

Oct 21, 2008

Learning to manage your team leader takes time and requires extraordinary care and handling. Being indecisive and failing to set direction are big shortcomings for a leader, but leaders that carry these attributes are all too common. You and your peers can either let the water-cooler complaints dominate the daily agenda or you can do something about it. Teams and individuals that have leveraged some or all of the suggestions above have reported some nice successes. No complete cures, but some nice successes and sustained progress in the right direction. When your feet are cast in concrete, progress of any kind is good.

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Weak Leadership at the Top Derails The Pursuit of Performance Excellence

Oct 20, 2008

While some top executives err on the side of asserting a dictatorial style of leadership that poisons the working environment and stifles independent action, in my experience, many more struggle with just the opposite. Instead of overwhelming their associates with strict orders in pursuit of rigid targets, they default on their responsibility to set direction in a poorly constructed attempt to create an environment of empowerment. The results of this approach include endless discussions without resultant actions and massive frustration of well-intended personnel that want to move projects and ideas forward.

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“If I had asked customers what they wanted, they would have said faster horses.”

Oct 2, 2008

The notion of not asking customers what they want and responding directly to their needs may seem like heresy to those individuals and organizations consumed with improving customer satisfaction and creating customer loyalty. In fact, you should always listen and importantly, observe. The real art in this process is understanding what customers really need, what problems they really would like to solve and what approaches and experiences that you can create that can surprise and delight them.

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