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Management and Leadership Week in Review for Oct 21, 2011

This week’s selections include content on The Great Tech War of 2012, ideas for strengthening your coaching skills, insight into three critical leadership skills and a book that offers something for all of us as we try to escape the pull of the past in our organizations.

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Leadership Caffeine™—10 Situations to Throttle Back on Speed

Leadership Caffeine™—10 Situations to Throttle Back on Speed

Somewhere on the way to this world we now live and work in, “speed” became a proxy for success. Speed is undoubtedly important, but beware relying on it as the sole indicator of effectiveness. It’s a cruel tyrant, demanding fealty from followers, while discouraging critical and deep thinking and focusing solely on time-to-response as a metric of success. Here are at least 10 situations where you should resist the need for speed and call a timeout:

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Steve Jobs-Walking With Giants

Twentieth Century Industrialist and the founder of Panasonic, Konosuke Matsushita, established a garden outside of the firm's modest headquarters in Osaka, Japan. In this garden, he commissioned and placed statues of his heroes. Fittingly, a giant statue of Thomas...

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New Book from Art-Incoming!

While both the paperback and Kindle versions of my newest work, Leadership Caffeine-Ideas to Energize Your Professional Development, have been available on Amazon for a few days, I’ve not yet pulled the trigger on a public launch. In fact, when talking to my marketing manager, I suggested that instead of a launch as an event, I would much prefer a rolling launch.

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Midweek Marketing: Delta Builds Customer Experience One Detail at a Time

I’ve been an unapologetic critic of the money losing and seemingly customer hating airline industry for many years. Anyone who has flown a million miles or more has a good view to the workings of this flying bus business (with apologies to bus companies), and the view is mostly unpleasant. (Not always, just mostly.) Imagine my surprise when I deviated on my return trip from my normal dealings with United, and flew Delta, and I actually enjoyed the experience. I checked my calendar and it wasn’t April Fools Day or Halloween, so all of the truly good natured, helpful and smiling Delta employees might have actually meant it. Here are 7 observations and some lessons for all of us worth sharing:

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Art’s Weekly Leadership Message-Engage With Purpose

Note from Art: Starting with this post, the Weekly Leadership Message is a new Monday feature here at Management Excellence. Use them in good health and great leadership! This week: Engage with Purpose. You don’t get time off from your role as a leader. There are no time-outs, no after hours hang-up-your-hat and become one of the gang situations. The best leaders understand that every encounter represents an opportunity to do something positive for someone or some group.

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Leadership Caffeine™-Always Lead with Context

Leadership Caffeine™-Always Lead with Context

Context in this case is that not-so-secret ingredient that helps people understand the idea or issue and how it connects to something important in the workplace. Context provides the basis for understanding and assessing a situation or a request to do something. It has the equivalent workplace outcome of adding yeast to the process of making bread. Without it, everything is flat. Improve performance by providing critical context at the organizational, strategic and personal levels.

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Towards Your Growth as a Management Innovator

One of the exciting parts of living and working through “these interesting times,” comes from the opportunity to apply the tools of management in new ways and forms to today’s complex problems. This “management innovation” as Dr. Gary Hamel describes it, is much about the search for approaches to organizing, planning, leading and controlling that better fit the challenges of the 21st century. The implication is that in many cases, we’re still trying to solve new and emerging problems with 20th century management tools.

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