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The Leadership Art (and Importance) of Encouraging Constructive Dissent

Aug 21, 2008

This topic goes to the heart of creating an effective feedback culture—one where everyone is comfortable tackling the tough topics and highlighting when the Emperor has no clothes. The discomfort of a team in expressing alternative viewpoints with a leader is one sign that all is not right with the feedback culture. In many cases, some simple behavioral adjustments and appropriate reinforcement on the part of the leader can open the spigot to some great ideas from some smart people. Remember, the contest is in the market for the hearts, minds and dollars of your customers, it’s not in your team meetings to show that you’re the smartest.

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We Are All Just Temporary Stewards

Aug 20, 2008

From my own perspective, I like the concept of thinking about our tenure as finite. It creates a sense of urgency and it helps focus on priorities. I’ve observed too many corporate managers that lost track of the fact that they are not guaranteed a job or even that their company will be there next week. Once you start acting like you own the bricks and mortar and the chair and desk that you sit at and even the people that work for you, your judgment clouds, your motivation weakens and your intentions become suspect.

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Drive Out Fear in Your Organization’s Leadership Approaches

Aug 18, 2008

Spend some time to determine whether “fear” is a factor in your organization. If people are in fear for their jobs or living in fear of falling under the wrath of a bully boss, they will not create, innovate or even execute their basic job functions in a quality manner. While today’s corporate bully is not shaking down the other kids for lunch money, he or she is shaking them down and stripping away their self-esteem, their drive and their desire to help the organization succeed. It’s time to hit back.

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Strengthen Your Team By Seeking People Who Believe that They Can Grow

Aug 14, 2008

Look back on your own recent string of hires and promotions, and if your batting average is lower than you would like it to be, consider Ms. Dweck’s advice: “look for both talent and a growth mind-set in prospective hires—people with a passion for learning who thrive on challenge and change. And remember to open your eyes and look around you for talent in unexpected places. Your greatest future success stories might be closer than they appear.

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Do Your Employees Truly Believe That They Can Make A Difference?

Aug 12, 2008

The survey of Fortune 500 employees offered an interesting insight into what your employees might really be thinking while you as a leader are delivering yet again, another of your famous “take risks, innovate, create and you are empowered” pep talks. The survey results said that 79% of respondents understood that they were accountable for “taking initiative and bringing about change,”40% of the respondents indicated: “they do not believe that they can make a personal contribution.”

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Lousy Customer Service Starts with Sloppy Leadership

Aug 10, 2008

While I am fascinated (morbidly so) at the number of people that make their living through customer contact that don’t understand how to contact customers, I am mortified at the sloppy leadership practices and sloppy leaders that allow poor customer service to rule the day. My armchair diagnosis is that these leaders suffer from an unhealthy mix of arrogance, apathy and ignorance. They either don’t give a damn or don’t know. Both are inexcusable.

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Leadership Development Carnival #2 at Great Leadership!

Aug 2, 2008

Check out the fantastic collection of articles and leadership bloggers at Great Leadership. Thanks to Dan McCarthy for an outstanding job at his outstanding blog. I’ll be off on vacation this week, but Dan is providing you with 41 great articles, so enjoy and I’ll see you next week! -Art

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Constancy of Purpose In Pursuit of Success

Jul 31, 2008

Organizations and individuals march forward when they have a clear goal and sight and are driven by some deep collective conviction that when successful, the world will be a better place, that they will be better professionals and that their positions and as a result, their families will be secure. The earlier that a leader understands that creating “constancy of purpose” is a core task, the faster they are on their way to truly fulfilling their obligation and responsibility as a leader.

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Great Things Happen When Confidence and Capitalism Collide

Jul 29, 2008

In this cycle of bad financial news, high energy costs, record deficits and global turmoil, it’s exciting to meet people that see opportunities in the headlines. I had the great fortune to meet someone recently that has the right attitude about making lemonade out of the bumper crop of lemons we are experiencing this year.

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Don’t Miss the 39th HR Carnival at HR Capitalist!

Jul 24, 2008

If you are after thought-provoking, practical content from scores of leading authorities in HR, Leadership and Management, then click-thru to the great Carnival being hosted by Kris Dunn at HR Capitalist. You won’t be disappointed. Thanks to Kris for an awesome job.

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