by Art Petty | Jun 15, 2017 | Emerging Leaders, First Time Manager Series, Leadership
Look around you, and you’ll see that your front-line managers are accountable for the lion’s share of people managing in your organization. Whether you call them supervisor or manager, these individuals are responsible for the teams delivering customer support,...
by Art Petty | Jun 10, 2017 | Art of Managing, Decision-Making, First Time Manager Series
New(er) managers often step all over this issue of fixing people. I know I did. Twice. Both situations ended in disasters. The lesson: it’s never your job to fix a difficult employee. It turns out that regardless of your great intentions, powers of moral...
by Art Petty | May 16, 2017 | First Time Manager Series, Leadership
Of all of the transitions in your career, the most awkward ones occur when you make the jump from peer to boss. I lived through this several times during my career, and now I work with emerging leaders navigating these important and potentially treacherous steps. This...
by Art Petty | May 10, 2017 | Art of Managing, Career, First Time Manager Series
There are few transitions in a person’s career more challenging than moving from contributor or maker to manager. It’s clumsy, awkward, a little frightening and filled with both opportunities to grow and ways to misstep. And the burnout rate of first-time managers is...
by Art Petty | May 10, 2017 | First Time Manager Series, Leadership
Your instinct as a first-time manager is to tell people what to do. It’s not asking versus telling, it is telling versus asking. After all, you’re in charge, and that’s what bosses do. Or not. Telling works great in fire drills, emergency rooms, and battlefield...
by Art Petty | May 2, 2017 | Art of Managing, First Time Manager Series
You can set your watch by it. The meeting introducing you as the new manager is barely over and you’re just trying out your new chair at a desk that doesn’t feel like yours yet, when someone pokes their head in and asks, “Do you have a minute?” And so it begins. The...
