Every professional involved with sales, managing sales or managing sales professionals will enjoy this fun interview with David A. Brock, author of: Sales Manager Survival Guide–Lessons from Sales’ Front Lines. Dave’s new book and his ample advice in this podcast offer priceless guidance for success in one of the most challenging roles in our workplace.
A good number of decisions in business (and life) include choices that beg selecting the least bad option. Do we pull in that big deal with a discount incentive to dress up this quarter’s poor numbers and in the process, create a hole for the next quarter? Do we go...
Helping a once successful business navigate to new markets is one of the most difficult acts in all of business. The deck is stacked against us in many places, particularly when it comes to the issue of leadership courage.
The biggest barrier to remarkable achievements in our workplaces is not a lack of resources or a shortage of great ideas. Rather, it is a distinct shortage of a very personal attribute: self-confidence. Here are six ideas to help you strengthen your support of these individuals on your team:
Laura MacLeod returns to the blog to share her insights on customer service. In this post, she suggests that some of our traditional customer service training might just miss the mark. She offers some alternative approaches to consider.
Steve Johnson of Under10 Consulting, shares his thoughts on the mythical “Purple Squirrel” of job recruiting fame. Steve offers some valuable thoughts for all of us on “keeping it real” when specifying candidate requirements. Enjoy!
With clear acknowledgement that I am just one of millions of consumers impacted by the Takata Airbag disaster (recall), I feel compelled to vent. I of course vent not by screaming, but by looking for the management lessons in the mess. There are more than a few marketing and management lessons embedded in the industry’s handling of this potentially life-threatening problem.
In my experience, the best managers are devoted students of the art of character study—not out of some desire to play armchair psychologist, but rather out of the desire to help. Here’s why…
The ability to rewire our thinking about change may be a fundamental survival skill in a period of time where accelerating change is a given. Change must be interpreted as challenge, and building a culture that embraces the pursuit of a steady stream of new challenges must be the mandate of leaders. I think the video game designers have already cracked this code.
My management and leadership writing recap (and just a little bit of world commentary) for last week. Have a great weekend!
