Helping a once successful business navigate to new markets is one of the most difficult acts in all of business. The deck is stacked against us in many places, particularly when it comes to the issue of leadership courage.
The biggest barrier to remarkable achievements in our workplaces is not a lack of resources or a shortage of great ideas. Rather, it is a distinct shortage of a very personal attribute: self-confidence. Here are six ideas to help you strengthen your support of these individuals on your team:
Laura MacLeod returns to the blog to share her insights on customer service. In this post, she suggests that some of our traditional customer service training might just miss the mark. She offers some alternative approaches to consider.
Steve Johnson of Under10 Consulting, shares his thoughts on the mythical “Purple Squirrel” of job recruiting fame. Steve offers some valuable thoughts for all of us on “keeping it real” when specifying candidate requirements. Enjoy!
With clear acknowledgement that I am just one of millions of consumers impacted by the Takata Airbag disaster (recall), I feel compelled to vent. I of course vent not by screaming, but by looking for the management lessons in the mess. There are more than a few marketing and management lessons embedded in the industry’s handling of this potentially life-threatening problem.
In my experience, the best managers are devoted students of the art of character study—not out of some desire to play armchair psychologist, but rather out of the desire to help. Here’s why…
The ability to rewire our thinking about change may be a fundamental survival skill in a period of time where accelerating change is a given. Change must be interpreted as challenge, and building a culture that embraces the pursuit of a steady stream of new challenges must be the mandate of leaders. I think the video game designers have already cracked this code.
My management and leadership writing recap (and just a little bit of world commentary) for last week. Have a great weekend!
Too often, we’re laser focused on the object in front of us; the next project or the person we’re working with, and our field-of-view is severely constricted. We fail to see the bigger picture until something from outside our narrow view of the world runs us over. Here are 8 ideas to help jumpstart your external scanning activities:
The Business Review meeting is a staple of large and small organizations everywhere. These can either be constructive opportunities to reflect on challenges and opportunities and identify needed actions, or, they can be destructive time-wasters. Sadly, in many organizations, these meetings resemble the latter. Here are six ways the group from corporate contributes to the destruction of what should be an important meeting:
