by Art Petty | Mar 4, 2009 | Leadership, Leading Change
It seems that Yogi Berra was right (that’s the former Yankee player and manager, not the Jellystone Park character on the lookout for a quick meal). One of the reasons that so much business writing and advice sounds familiar is that we conveniently keep repeating the...
by Art Petty | Feb 20, 2009 | Leadership, Leading Change
It’s easy to focus on the bad news. Everyone’s talking about it. We’re bombarded with news flashes and human disaster stories as the layoffs mount and the foreclosures climb. And make no doubt about it, these are tough times, but let’s start giving some coverage to...
by Art Petty | Feb 3, 2009 | Leadership, Leading Change, Marketing
Of my many quirks, one that I actually enjoy is my unceasing study of customer service. I love to observe customer service interactions and I’ve made it a habit to try and figure out why the good ones are good and the bad ones so miserable. I’ve noticed a distinct...
by Art Petty | Jan 30, 2009 | Career, Leadership, Leading Change, Project Management
One of the things that I love about what I do as a speaker/trainer/educator is that I get to work with a lot of great people genuinely concerned about their development and the development and improvement of their organizations. As I continue on my career respite from...
by Art Petty | Jan 21, 2009 | Career, Leadership, Leading Change
Believe it or not, this post was prompted by a conversation that I had with one of my MBA students the other evening. The fact that it coincides with the inauguration of our new President is coincidental. We were discussing the failure of many organizations to stop...
by Art Petty | Dec 26, 2008 | Leadership, Leading Change, Management Innovation
How much value are you creating as a leader? How much more value can you create? How are you supporting the ability of your customers (employees) to create value? Where should you improve to strengthen your value creation? What are your core processes as a leader? How...
