by Art Petty | Aug 20, 2008 | Leadership
My blogging volume is off a bit due to client engagements and teaching activities (a good problem), but I had to take a timeout this afternoon and share some thoughts from a recent discussion. A very thoughtful manager summed up his perspective on his role in...
by Art Petty | Aug 18, 2008 | Leadership
Students of the late W. Edwards Deming, the quality guru and management consultant will quickly recognize the phrase, “Drive Out Fear” as number 8 of his 14 points for achieving quality excellence. Dr. Deming penned his points during a period in the...
by Art Petty | Aug 14, 2008 | Leadership, Leading Change
In this must-read article: “If You’re Open to Growth, You Tend to Grow,” by Janet Rae-Dupree, Stanford Psychologist Carol Dweck summarizes decades of research into how people think about intelligence and talent with the following:“Those who believe that they...
by Art Petty | Aug 12, 2008 | Leadership, Leading Change, Strategy
I am busy preparing for my fall MBA teaching assignments and I tripped across an interesting survey about employees and change (circa 2006) in the excellent text: Managing for Quality and Performance Excellence by Evans and Lindsay. (Note, contrary to my comments...
by Art Petty | Aug 10, 2008 | Leadership
Fresh off of a vacation and what seems like a thousand or so “interactions” with various service providers and merchants, I continue to be perplexed as to why we as consumers so easily accept and by default, encourage lousy customer service in our daily lives. ...
by Art Petty | Aug 2, 2008 | Leadership
Check out the fantastic collection of articles and leadership bloggers at Great Leadership. Thanks to Dan McCarthy for an outstanding job at his outstanding blog. I’ll be off on vacation this week, but Dan is providing you with 41 great articles, so enjoy and...
