by Art Petty | Sep 28, 2011 | Leadership, Marketing
“Success is the sum of the details.” Harvey S. Firestone I’ve been an unapologetic critic of the money losing and seemingly customer hating airline industry for many years. Anyone who has flown a million miles or more has a good view to the workings of...
by Art Petty | Sep 22, 2011 | Leadership
I work a great deal helping people and teams improve their conversations. Whether the focus is on framing, feedback or process, most teams and most individuals are able to relate to and adopt new tools and approaches that help immediately. However, the most important...
by Art Petty | Sep 19, 2011 | Leadership
Note from Art: Starting with this post, the Weekly Leadership Message is a new Monday feature here at Management Excellence. Use them in good health and great leadership! The only way I let myself watch football is from the action-side of an elliptical. I love the...
by Art Petty | Sep 12, 2011 | Just One Thing, Leadership, Leadership Caffeine
I encounter a fair number of lousy managers in my work—sometimes directly and other times via my coaching clients. One of the hallmarks of these less-than-ideal managers is their tendency to push people to work without offering any insight as to how their tasks...
by Art Petty | Aug 29, 2011 | Leadership, Management Innovation
One of the exciting parts of living and working through “these interesting times,” comes from the opportunity to apply the tools of management in new ways and forms to today’s complex problems. This “management innovation” as Dr. Gary Hamel describes it, is much...
by Art Petty | Aug 24, 2011 | Career, Leadership, Product Management, Project Management
When chatting with leadership author and expert, John Baldoni, on the Leadership Caffeine Podcast (published on itunes last week), I asked him which of his books was his favorite. I loved his response…”The one I’m working on now.” I’m just a few weeks away from...
