The Leadership Caffeine Blog

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Just One Thing: Now is the Time to Tackle that Tough Issue

Just about all of us are guilty of delaying dealing with a tough topic in our professional lives. These tend to be the gut churning, stare at the ceiling at night type issues that if addressed, will force us to confront our fears, admit our mistakes, move away from the known towards the unknown and generally unsettle ourselves and potentially those around us. Here are 10 issues we love to delay and my hearty encouragement to pick yours and get going!

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Just One Thing-Do Something Extraordinary for Someone on Your Team

The lowest cost, highest return investment in the workplace is to help move someone closer to realizing his/her professional dream. This is simple and powerful and with creativity, often within your control to pursue for someone on your team. Here are some thoughts on why you should do this and how to get started. Remember, it takes “just one thing” on your part to make a difference!

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Just One Thing: Services ARE Performances

Few things evoke as much negative emotion in otherwise kind and gentle souls as a bad experience as a customer. Focus in your mind on your last really bad customer service experience and you can sense the tension in your neck growing along with the rise in blood pressure. That bad experience becomes “the company” for us. What do your team’s performances say about you as a leader and about your firm?

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Leadership Caffeine™-Always Lead with Context

Leadership Caffeine™-Always Lead with Context

Context in this case is that not-so-secret ingredient that helps people understand the idea or issue and how it connects to something important in the workplace. Context provides the basis for understanding and assessing a situation or a request to do something. It has the equivalent workplace outcome of adding yeast to the process of making bread. Without it, everything is flat. Improve performance by providing critical context at the organizational, strategic and personal levels.

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