Leadership Caffeine™—A Haunting Tale of Critical Conversations Left Unspoken

Here's what happens when my long-standing fear of the "conversations never spoken" in the workplace collides with a fresh viewing of Charles Dickens' classic A Christmas Carol. With my sincere apologies to Charles Dickens, enjoy this fun piece with a point. –Art

What I Learned from Your Team Members that Might Help You Manage More Effectively

While I support your team members' development through workshop programs and one-on-one coaching, my primary job is listening. Without violating our sacred commitment to confidentiality, here are some of the big themes I heard this year that might just help you manage more effectively. 

Wrestling With Feedback Part 3—Conduct Feedback Discussions with Empathy and Clarity

In Part 3 of this series, the emphasis is on managing the discussions successfully with empathy and clarity. It turns out when the feedback discussion goes off the rails, as happens all too often, it's because empathy and clarity were nowhere to be found.

Wrestling with Feedback Part 2—Seven Actions to Help You Succeed

For many managers, giving and receiving feedback is challenging. However, when feedback is approached properly, it can be a powerful tool for strengthening individual and group performance. Here are seven actions you can take to succeed with feedback:

Wrestling With Feedback, Part 1—Why We Don’t Like the Idea of Giving or Receiving It

We all can benefit from the right type of specific, behavioral, task, or situational-focused feedback. Unfortunately, our natural fear of either giving or receiving feedback often gets in the way of harnessing value from this input.

Leadership Caffeine™—5 Things You Can Do to Help Navigate the Crisis

We place extraordinary amounts of pressure on our leaders to solve the big problems in front of us. In reality, they don't have the answers. They are looking for individuals to provide ideas that point to solutions. Here are five ideas you can use today to help and start leading without authority:

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