The Leadership Caffeine Blog
Leadership Caffeine™—Focus on Purpose and Principles, Not Tips and Hacks
We’re wired in this era to look for tips, hacks, and cheat codes, particularly for complex challenges. Who doesn’t want a shortcut that delivers the goods? Yet, some challenges don’t lend themselves to shortcuts. Take managing and leading effectively as cases in...
Leadership Caffeine™—Focus on Purpose and Principles, Not Tips and Hacks
We’re wired in this era to look for tips, hacks, and cheat codes, particularly for complex challenges. Who doesn’t want a shortcut that delivers the goods? Yet, some challenges don’t lend themselves to shortcuts. Take managing and leading effectively as cases in point.
“And He Kicks Children in the Face,” and Other Insane Approaches to Competing
As business leaders, we make decisions every day about how our firms and our people compete. Most of us choose to focus on creating value and solving problems. A few resort to “win at all” costs type behaviors. This latter group poses some vexing problems for those of us that prefer the high-road style of competing for business, but the problems are not insurmountable. Here are six ideas for forming and framing a positive and effective competitive culture.
Marketers: 4 Ideas to Avoid Falling Victim to The Felt Need
The article, “The Felt Need” by Dan and Chip Heath in the November, 2010 issue of Fast Company is worth the price of the annual subscription for it’s reminder value alone. The Heaths tackle a topic that just about all of us involved in selling, marketing or strategy have succumbed to at some point in our careers: the felt need versus the burning need. Here are four ideas to avoid being victimized by “The Felt Need.”
Leadership Caffeine™-Stuck in a Rut? Try These Ideas On for Size
There’s an awful bad case of the “serious” malady running through our society right now, and for just a moment, we all deserve to unclench our jaws, breathe and even form that rare but powerful facial expression, the smile.
Consider this my attempt (albeit a weak one, I’m certain) to take a little of the seriousness out of your day while offering ideas that might just have something to them. Or, they might not, but, I’ll leave that for you to judge.
In Pursuit of Management Innovation in Marketing
The practice of management has evolved at a snail’s pace over the past 50 years, and one of the core tools of management and a key issue for any organization, marketing, has lagged just slightly behind.
Senior Leaders, It’s Time to Share Your Lessons Learned
I’ve had the great privilege this past year to work with a Fortune 50 company that is methodically conquering the retail world. Specifically, I’m working with a group of high-potential mid-level professionals all focused on increasing their contributions and growing their careers. During our recent time together, the program sponsors arranged for a good number of the senior executives of the corporation to sit down and share insights on how to develop as senior contributors; how to develop executive presence and in general, how to seize the opportunities being presented by the firm’s great growth. Over the course of 3 development days, we invested approximately 5 hours engaging with executives. The impact was priceless.
Leadership Caffeine™: Strengthen as a Leader by Developing as a Follower
I grew up to the refrain of “be a leader, not a follower,” and the drive to lead is part of who I am. Part and parcel of that has been a natural resistance through much of my early career to the notion that, “to be a good leader, you need to be a good follower.” For me, and I know for many others, our ambition is to drive change, right wrongs and challenge the status quo and to advance. Mentally, it’s hard to connect those core professional drives with the passive and even weak sounding notion of “following.”
Management Lessons Learned While Consuming Too Much Hospital Food
Little things make a big difference when a loved one is ill, and while our filters are tuned to high, doctors and healthcare professionals and hospitals are in the ultimate customer care business, and we as customers are quick to notice great performance as well as the occasional lapses. The many leadership and customer care observations and lessons are still top-of-mind following our recent experience, and I’ve noted a few below. It’s a fair bet that these lessons apply across disciplines and professions as well.
Health Care and Great Customer Service Alive and Well in Peoria, IL
With almost a month to observe a great number of healthcare workers, managers and teams at work, I’m much impressed with the care, compassion and dedication of almost everyone that we encountered during this sometimes frightening and always discomforting journey. And while my focus was on the care of our son, I am wired to look at the management systems and customer care approaches that tell me about the organization, its leaders and its commitment to quality. With a critical eye and some personal investment, I came away from this experience impressed.
Leadership Caffeine™: Let Your Questions Be Their Guide
The art of asking questions is a leadership power tool. A good question from a leader is like a pebble thrown into a pond. While the splash occurs at the impact point, the question encourages people to think experiment and even innovate, long after the initial asking.