Modern Pricing Traps and General Customer Disservice-A Rant
This one is tongue-in-cheek, laced with a great deal of hyperbole and fueled by a strong sense of outrage over the proliferation of bad pricing programs and even worse customer support tactics.
Leadership Caffeine™-12 Shots of Leadership Espresso
Sometimes the best leadership guidance comes in short, strong bursts flavored with a few blunt reminders. Warning: consume too many of these at one time and your team members will thank you, productivity will go up and work might become a lot more enjoyable. Here are 12 shots of Leadership Espresso to help you get it right:
Leaders, Tattoo this Causal Relationship on Your Forearms
I’ve been mildly surprised that the book, Beyond Performance-How Great Organizations Build Competitive Advantage by Scott Keller and Colin Price, hasn’t commanded more attention in mainstream business circles. Perhaps we’ve grown numb to the almost endless number of books purporting to show us the way to sustained success. However, don’t let the existence of 25,000 or so books published on managing change during the past two decades, blind you to some of the important and data-backed conclusions of Beyond Performance. Here are some reasons why this may be one of the more important books you will read this decade:
Leadership Caffeine™-What Do You Do with a Team that has Failed?
We’re often too quick as leaders to throw in the towel on teams that have whiffed. That’s a mistake that may be more costly to performance and morale than the initial and temporary failure. Here are 5 signs that your failed team merits more time:
Friday Leadership and Management Sound-Bites
Though-provoking quotes from my current management and leadership reading stack. If you are looking for some thought-provoking leadership and management reading, here are a few great choices:
Beware Professional Performance Drift
The concept of performance drift (for professionals) is wonderfully outlined by John Hamm, writing in his recently published book, Unusually Excellent: The Nine Skills Required for the Practice of Great Leadership. Here are my added thoughts on helping you recognize and slow your own professional performance drift:
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