A Great Product Manager
Someone asked me about the importance of product management in my prior tech businesses. My answer was blunt. Great product managers see beyond customer requirements to the often unspoken needs, and they move organizational mountains to fill those needs.
New Leader Tuesday-Beware Under or Over Managing
The first year of your first job responsible for others (supervisor, lead, manager) is the early-awkward phase. Your technical or functional expertise and someone’s perception of your potential for leadership got you here. Your as of yet undeveloped or at least under-developed communication and coordination skills are what will carry you forward. Here are 5 suggestions to help you get this right.
Just One Thing: Services ARE Performances
Few things evoke as much negative emotion in otherwise kind and gentle souls as a bad experience as a customer. Focus in your mind on your last really bad customer service experience and you can sense the tension in your neck growing along with the rise in blood pressure. That bad experience becomes “the company” for us. What do your team's performances say about you as a leader and about your firm?
Leadership Caffeine™ Podcast-Executive Coach Mary Jo Asmus
There’s a secret to why I have so much fun producing this podcast. I only interview people who fascinate and inspire with their ideas. The subject of this interview, , Executive Coach, business owner at Aspire CS and popular leadership blogger, Mary Jo Asmus, hits the bullseye on all criteria.
New Leader Tuesday-Gaining Critical Context for Your Team’s Mission
Many first-time leaders are given the equivalent of “battlefield” promotions with no more context than, “You’ve done a great job, you’re in charge.” If you end up on the receiving side of this “Go get ‘em Tiger,” philosophy of leadership development, it’s important for you to quickly gain context for your team’s role and accountabilities.
Just One Thing-Vary Your Routine For A Change
Routines are comfortable..and at the risk of being redundant, habit forming. Eventually, routines become mind numbing. Here are five ideas to help jump-start your thoughts on breaking the routine:
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