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Friday Shorts from Management Excellence

Resources, great reads and sound bites for your summer weekends. This post features a great article on decision-making from Harvard Business Review, a link to a post on “What Twitter Can Teach Leaders About Effective Communication,” and links to the Leadership Tip(s) of the Day at Building Better Leaders. Enjoy your weekend!

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Hug an Internal Customer Today

Tom Peters, in his excellent and inspirational collection of little things that have big impact (The Little Big Things-163 Ways to Pursue Excellence), reminds us how important our internal customers are to our success. We focus on external customers for all of the right reasons, but often forget that the people that get things done for you and everyone else are typically sitting somewhere deep inside an organization.

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Leading to the Values

Are your firm’s values worth the price of the frames that they presently occupy while hanging in your lobby, the main conference room and your CEO’s office? What should be potent guides to behavior and frequent reference points for talent and business decisions are often nothing more than artwork.

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It’s Summer on My Calendar-Friday Shorts are Back!

I don’t care that my calendar marks a day later in June as the official start of Summer. Memorial Day has passed, the temperature and humidity in Chicago are rising and tennis with my sons is a regular evening activity. Oh, and the list of outside chores is now long enough to choke the proverbial horse. (Note: no horses were choked in the writing of this post.) Given the shift in seasons, I’m excited to bring back my Shorts feature here every Friday from June until the end of August. I’ll offer up suggested business beach reads, a resource of the week and I’ll point you to some Leadership Tips that you might have missed. Enjoy!

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If the Boss Asks You the Time, Don’t Tell Her How to Build a Watch

Just about everyone knows someone that never got the memo on how to get to the point in conversations. I warmly reference these people in my mind as Watchmakers. Instead of giving you the time of day when you ask for it, they tell you in painful detail how to build the watch. While command of detail is impressive, the need to share it with everyone that you come in contact with can be debilitating to your career.

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