Wake-Up Calls for Managers
For the hard parts no one prepares you for
When the path isn’t clear, the stakes are high, and the answers aren’t obvious—this is where managers struggle most.
Wake-Up Calls for Managers delivers practical, real-world guidance for navigating:
- Tough conversations
- Leading through uncertainty
- Building influence without authority
- Driving results through others
The Leadership Caffeine Blog
Leaders: Are You Coaching Your Teams for Creativity?
In group settings, when I ask senior leaders whether they've ever attended or sponsored their team members to attend programs focused on creativity and idea generation, the silence is palpable. Alternatively, it's hard to regain control of the discussion when I ask...
Leaders: Are You Coaching Your Teams for Creativity?
There’s little doubt creativity is vital in the workplace, and that idea generation is the enabler of creative problem solving and innovation. The better our teams and colleagues are at generating ideas, the better the odds of surviving and thriving in our topsy-turvy world. Yet, idea generation and problem-solving practices are stale and decidedly lacking in creativity in too many organizations.
Never Rake Leaves Uphill and Other Management Lessons Learned in the Northwoods
Spend enough time writing, speaking and thinking about management and performance, and you’re likely to find yourself looking for lessons in all of your dealings. This certainly held true for me this past weekend, as I engaged in the annual fall ritual of cleaning up the leaves at the northwoods home. While the management guidance here might not make the next issue of HBR, if you ever face several hilly acres of ankle deep leaves, this might just save your back from breaking and your relationships from crumbling!
Leadership Caffeine™: Learning to Ask for Help
I’ve not met a person yet that doesn’t need help from time to time, and this goes double for anyone in a leadership role. Leadership is frequently lonely and those that take their role seriously truly fret over decisions surrounded by ambiguity. The pressure to “figure it out” is tremendous, partially imposed by our fast moving and politically charged working environments, and partially imposed by our own misguided sense that to show that we need help is to show weakness. Here are seven ideas for properly and professionally asking for help.
“And He Kicks Children in the Face,” and Other Insane Approaches to Competing
As business leaders, we make decisions every day about how our firms and our people compete. Most of us choose to focus on creating value and solving problems. A few resort to “win at all” costs type behaviors. This latter group poses some vexing problems for those of us that prefer the high-road style of competing for business, but the problems are not insurmountable. Here are six ideas for forming and framing a positive and effective competitive culture.
Marketers: 4 Ideas to Avoid Falling Victim to The Felt Need
The article, “The Felt Need” by Dan and Chip Heath in the November, 2010 issue of Fast Company is worth the price of the annual subscription for it’s reminder value alone. The Heaths tackle a topic that just about all of us involved in selling, marketing or strategy have succumbed to at some point in our careers: the felt need versus the burning need. Here are four ideas to avoid being victimized by “The Felt Need.”
Leadership Caffeine™-Stuck in a Rut? Try These Ideas On for Size
There’s an awful bad case of the “serious” malady running through our society right now, and for just a moment, we all deserve to unclench our jaws, breathe and even form that rare but powerful facial expression, the smile.
Consider this my attempt (albeit a weak one, I’m certain) to take a little of the seriousness out of your day while offering ideas that might just have something to them. Or, they might not, but, I’ll leave that for you to judge.
In Pursuit of Management Innovation in Marketing
The practice of management has evolved at a snail’s pace over the past 50 years, and one of the core tools of management and a key issue for any organization, marketing, has lagged just slightly behind.
Senior Leaders, It’s Time to Share Your Lessons Learned
I’ve had the great privilege this past year to work with a Fortune 50 company that is methodically conquering the retail world. Specifically, I’m working with a group of high-potential mid-level professionals all focused on increasing their contributions and growing their careers. During our recent time together, the program sponsors arranged for a good number of the senior executives of the corporation to sit down and share insights on how to develop as senior contributors; how to develop executive presence and in general, how to seize the opportunities being presented by the firm’s great growth. Over the course of 3 development days, we invested approximately 5 hours engaging with executives. The impact was priceless.
Leadership Caffeine™: Strengthen as a Leader by Developing as a Follower
I grew up to the refrain of “be a leader, not a follower,” and the drive to lead is part of who I am. Part and parcel of that has been a natural resistance through much of my early career to the notion that, “to be a good leader, you need to be a good follower.” For me, and I know for many others, our ambition is to drive change, right wrongs and challenge the status quo and to advance. Mentally, it’s hard to connect those core professional drives with the passive and even weak sounding notion of “following.”
Management Lessons Learned While Consuming Too Much Hospital Food
Little things make a big difference when a loved one is ill, and while our filters are tuned to high, doctors and healthcare professionals and hospitals are in the ultimate customer care business, and we as customers are quick to notice great performance as well as the occasional lapses. The many leadership and customer care observations and lessons are still top-of-mind following our recent experience, and I’ve noted a few below. It’s a fair bet that these lessons apply across disciplines and professions as well.

