The best of our society are those brave men and women who selected service in support of country over self. Our way of life and our hope for the future rests on the foundation so many have labored so long and sacrificed so much for in our still young country.
To those who serve today, godspeed.
To those who served, thank you.
To those who served and sacrificed, we are forever in your debt.
Never forget.
This is a quick note to Leadership Caffeine newsletter and Management Excellence blog subscribers, as well as my valued network. At points in life, we are all called to care for family members. This has been my role for the past five weeks and will be a part of my...
Checklists are a Universal Quality and Safety Tool I love checklists. Airline pilots use them. Surgeons, nurses, safety professionals, quality engineers, and individuals in every high-stakes profession use them. Thank goodness. What checklists do managers employ to...
A few weeks ago, our team delivered a well-attended and enthusiastically received webinar on the behavior we call "fierce listening." (You can watch the replay here.) It's not a tough argument to make that listening is essential in showing respect and building trust....
