In Memoriam-2012

This is a quick note to Leadership Caffeine newsletter and Management Excellence blog subscribers, as well as my valued network. At points in life, we are all called to care for family members. This has been my role for the past five weeks and will be a part of my...

Checklists are a Universal Quality and Safety Tool I love checklists. Airline pilots use them. Surgeons, nurses, safety professionals, quality engineers, and individuals in every high-stakes profession use them. Thank goodness. What checklists do managers employ to...

A few weeks ago, our team delivered a well-attended and enthusiastically received webinar on the behavior we call "fierce listening." (You can watch the replay here.) It's not a tough argument to make that listening is essential in showing respect and building trust....