by Art Petty | Oct 17, 2024 | Personal Reflections, The Management System
For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization’s management systems from values, commitment to...
by Art Petty | Nov 1, 2023 | Art of Managing, Challenging Conversations, Emerging Leaders, First Time Manager Series, Leadership, Leadership Caffeine
Even managers are prone to “Student Syndrome.” It’s that time of year when managers everywhere groan under the weight of the performance evaluations they’ve barely started. Yes, there’s a similarity between college students and their...
by Art Petty | Jan 4, 2023 | Art of Managing, Decision-Making, Leadership, Strategy
Southwest Airlines, Long a B-School Favorite For a couple of decades, Southwest Airlines was the business school case study of excellent management and people-focused leadership backed by brand-loyal customers who regularly sang the praises of this low-cost carrier....
by Art Petty | Jun 28, 2016 | Career
It’s not often I get to mention W. Edwards Deming and Frank Herbert in the same sentence. When it comes to the topic of fear in the workplace however, both are inextricably linked. Deming was the quality and management guru who along with his peers shaped many of our...
by Art Petty | Feb 12, 2010 | Career, Leadership, Leading Change
In my opinion, he’s never been irrelevant as a management philosopher, teacher and advisor, but our fast-moving, idol-for-a-minute, fad-crazed modern culture, we’re quick to write off those thinkers and doers from prior eras as yesterday’s relics…interesting perhaps,...
