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Will this Business Revolutionize How Men Shop and Rescue Me from My 1970’s Fashion Training at the Same Time?

by Art Petty | Jan 23, 2009 | Marketing, Strategy

Note from Art: I plan on chronicling my experience in several posts over the next few weeks, with an exciting new men’s clothing/shopping service that I was introduced to called Trunk Club.  I’m not sure if I’m more excited about the solution to my fashion...

A Rave Against Miserable Customer Service, Lousy Leaders and Protectionist Policies

by Art Petty | Jan 14, 2009 | Leadership

One of my favorite, provocative business thinkers, Gary Hamel, says what we’ve all been thinking about in his Wall Street Journal blog post, “Too Many Industries Suffering from Detroititis.” While the term “Detroititis” is not yet in common use, it isn’t hard to...

The Last Yard: AT&T’s Failure to Fully Satisfy in Spite of A Competition Killing Product

by Art Petty | Dec 28, 2008 | Marketing

I suspect from the crowd at the Crystal Lake, IL AT&T store on the day after Christmas, that I was not the only person in America that had decided to surprise someone in their family with a new Apple 3G iPhone.  While I cannot be certain what it was like at the...

Your Weekend Reading Suggestions from Management Excellence

by Art Petty | Dec 12, 2008 | Marketing, Strategy

OK, I received more than a few comments that last week’s reading list was a bit aggressive.  Given the season and the fact that we want to leave everyone with adequate time to go out and do their part volunteering as well as stimulating the economy, I’ve trimmed the...

Management Excellence Tips for Tough Times: Rethinking Customer Segmentation

by Art Petty | Dec 1, 2008 | Leadership, Marketing, Strategy

(Note from Art Petty: this is the first post at the new Management Excellence blog. If you are receiving this update via e-mail, please take the opportunity to visit the site and check out the new tools and resources.  And of course, the 160 plus posts on Best...
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