Leadership Caffeine™—Who Are You?

While many individuals deliberately keep their work personas and their personal personas separate, I checked, and each of us is one person. Yet, the faster you grow comfortable letting them see you as that whole person, the faster they’ll trust you. And yes, trust is the critical foundation for high performance.

Leadership Caffeine™—Six Steps to Help You Start Strong with Your New Team

The point in time when you step into a new leadership role is simultaneously exciting and uncomfortable. Your start-up as the new boss is the early-awkward phase for everyone involved. Here are six steps to help you start strong with your new team:

Wrestling With Feedback Part 3—Conduct Feedback Discussions with Empathy and Clarity

In Part 3 of this series, the emphasis is on managing the discussions successfully with empathy and clarity. It turns out when the feedback discussion goes off the rails, as happens all too often, it's because empathy and clarity were nowhere to be found.

Rethinking Managing and Leading in Real-Time

For those leading and managing, it's time to change. The life-safety of our colleagues is of paramount importance in every sector. The economic safety of our employees is right there with the financial security of our customers. And, the road ahead isn't clearly marked. We'll have to navigate together. 

How to Respond When Someone Violates Your Trust

I’m an advocate of leaders practicing Swift Trust in the workplace. Given that time-to-trust is an essential driver of time-to-performance on teams, the approach makes sense, yet it is not risk-free—it will backfire from time-to-time. Here are some approaches to help you recover when someone makes you question your decision to trust them:

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