This one is tongue-in-cheek, laced with a great deal of hyperbole and fueled by a strong sense of outrage over the proliferation of bad pricing programs and even worse customer support tactics.
Newsflash: The Center for Leadership Diseases (CLD) has just announced an addition to their growing list of maladies and afflictions running rampant through the leadership and customer service communities. Respect Deficit Disorder (RDD) has officially been added to a list of maladies that includes Two-Dimensional Leader Disease (2DLD) and Tired Leader Syndrome (TLS). In this era of runaway deficits, it seems that the need to treat others…especially those who work for and with us well..it has run away.
Note from Art: I love the city of Chicago. I love the people, the energy and I love the feel of the restaurants and museums and the theaters. However, I don’t love the knuckleheaded political and union wrangling that blares from every news channel in a constant drone of finger pointing and accusations and bone-headed moves. We're battling insane ex-governors and ridiculous retail sales tax increases in the face of a recession. One of the latest issues is the backlash and the stream of excuses for the loss of several major conventions due to complaints of usurious pricing and strong-arm tactics. It's time for Chicago to step up!
Fresh off of the coldest July since AD 85 here in the Chicago-area, the weather is finally warming a bit and I’m breaking out the Summer Shorts for this Friday Fare post here at Management Excellence. (Since my wife didn’t get it either, this means that today’s post is going to include brief snippets instead of my usual lengthy essays. Get it…summer shorts! Hey, I thought it was a cute play on words.)
You’re to be forgiven if you’ve walked into a coffee shop, library or anyplace else where those "between jobs" congregate, and felt a chill run down your spine. It’s one of those feelings that we get when we sense that something is wrong but we can’t quite put our finger on it. Like the characters in Henry Miller’s The Turn of the Screw, it’s the flicker in the corner of our eye and the haunting sense that we just saw a ghost.
