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	<title>Management Excellence &#187; Protectionism</title>
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	<copyright>copyright by Art Petty, 2011 </copyright>
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	<itunes:summary>Host Art Petty interviews leaders, leadership authors, management thinkers and other professionals about creating high performance teams and organizations and developing effective leaders at all levels, during this weekly program. The goal is to share practical, powerful ideas to help listeners improve their performance and the performance of their teams and organizations.</itunes:summary>
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		<title>A Rave Against Miserable Customer Service, Lousy Leaders and Protectionist Policies</title>
		<link>http://artpetty.com/2009/01/14/a-rave-against-miserable-customer-service-lousy-leaders-and-protectionist-policies/</link>
		<comments>http://artpetty.com/2009/01/14/a-rave-against-miserable-customer-service-lousy-leaders-and-protectionist-policies/#comments</comments>
		<pubDate>Wed, 14 Jan 2009 17:44:16 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Performance]]></category>
		<category><![CDATA[Surviving Lousy Leaders]]></category>
		<category><![CDATA[ayn rand]]></category>
		<category><![CDATA[Best Practices in Customer Service]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customers Service Practices of non U.S. Air Carriers]]></category>
		<category><![CDATA[Gary Hamel]]></category>
		<category><![CDATA[JAL]]></category>
		<category><![CDATA[Lousy Leaders]]></category>
		<category><![CDATA[Poor Customer Service]]></category>
		<category><![CDATA[Protectionism]]></category>
		<category><![CDATA[Protectionist Policies in the Airline Industry]]></category>
		<category><![CDATA[Singapore Airlines]]></category>
		<category><![CDATA[tuned in]]></category>
		<category><![CDATA[U.S. Airlines]]></category>
		<category><![CDATA[U.S. Auto Industry]]></category>
		<category><![CDATA[voice of the customer]]></category>
		<category><![CDATA[Wall Street Journal]]></category>

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		<description><![CDATA[One of my favorite, provocative business thinkers, Gary Hamel, says what we’ve all been thinking about in his Wall Street Journal blog post, “Too Many Industries Suffering from Detroititis.”  Hamel appropriately skewers the U.S. Airlines as suffering from this malady of poor customer service and short-term thinking, all propped up by the government's artificial protectionist policies.  I offer a few of my own thoughts on the "delightful" experience of flying U.S. carriers and what you can do in your organization to avoid the dreaded new disease, "Detroititis."  <div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2009/01/14/a-rave-against-miserable-customer-service-lousy-leaders-and-protectionist-policies/' addthis:title='A Rave Against Miserable Customer Service, Lousy Leaders and Protectionist Policies ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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