The Millennial View: Mentors Wanted

Note: Eric Rodriguez is the voice of The Millennial View here at Management Excellence.  Eric’s guest posts offer perspectives and insights from the eyes of an early career professional navigating the challenge of today’s workplace.

Everyone wants to achieve success, and those of us new to the workforce are no exception to this rule.

In the quest to climb the corporate ladder many early career professionals plan to go to grad school, work overtime, and some plant their lips firmly on their boss’s posterior hoping to get ahead.

Some of these methods work.  Grad school is great; if someone has the time and money, working hard is a cornerstone of success; but it isn’t everything, and sucking up might work although it’s sleazy, shameful, and nobody likes an ass kisser, with the exception of bad management.

The Case for Mentoring:

A simple step that we can engage in to help our careers along is to find a mentor to guide and coach us in the workplace. A great mentor is a blessing because of the knowledge that they have accumulated through years of experience in the corporate jungle and their willingness to pass it on to their mentees.

A mentor knows what it was like to be a newcomer in the workplace. They have experienced success and failure, they probably have had bad bosses, and they have definitely learned lessons that many of us have yet to experience.

There is no silver bullet for success, but working with a good mentor provides an opportunity for seeing our developing careers from a different perspective. We have an opportunity to gain some valuable lessons and apply them towards building a successful livelihood.

A young professional not having a mentor is like a boxer not having a trainer. The boxer, or in this case the newbie, may have tons of talent, but if they don’t have somebody to offer them advice, give constructive criticism, or share stories of their experiences,  their chances at winning their bouts in the ring or in the boardroom are limited.

Mentoring-It Works:

Many of my friends have shared stories on how a mentor saved them from taking a bad job, assisted them in navigating the labyrinth of office politics, or in some cases gave them their first start out of school. Most of my contemporaries appreciate being mentored.  We truly want to listen to what other successful professionals have to say about their work experience and learn in the process.

In addition to providing guidance, Mentors also help us see where our careers can go in the future. When we look at our mentors and the things they achieved it plants a positive thought in our head, “If he or she can accomplish these feats – I know that I have the potential to do it as well.”

If it were socially acceptable I would hang a sign outside of my cubicle that would say, Mentors Wanted. That’s how strongly I feel about the power of mentoring.

We all Win:

What mentor wouldn’t be proud of their protégé when they masterfully executed a project or when they see their mentee develop into a polished product? And what protégé wouldn’t think that mentoring hasn’t made them a better employee and made them aware of new approaches to solving problems that they haven’t thought of before?

By working together and engaging in mentoring, we can bridge a gap and form a bond that creates a mutual respect for each other’s talents and experiences.  And remember, one day we will be management and there will be a new generation coming into the workplace. If we experience good mentoring from those who came before us in the workplace, we’re going to want to pass that knowledge and experience to the new professionals entering the workforce.

This creates better employees and a better work environment. Mentors should always be wanted and welcomed in any career.

 

 

 

 

 

The Feedback on Feedback

feedbackNote from Art: at the end of this note, I indicate the release of my new Building Better Leaders on-line program to help professionals at all levels improve their feedback skills.  The timing of this launch and the close relationship to the content in this post is entirely not coincidental.

Over the past several years beginning with the work for Practical Lessons in Leadership with my co-author, Rich Petro, I’ve made a professional hobby out of exploring the fascinating and very real fear that so many people have for delivering constructive feedback.

One of my favorite interviews for the book was with a retired CEO who when I posed the question on whether he had any regrets, without hesitating, responded: “I really regret that I never learned how to have the tough discussions with the people that worked for me.”  He quickly added, “To this day, I wonder how much money that I cost my companies.”

While many readers may be quick to conclude that this gentleman made it to CEO without mastering the fine art of feedback, my pushback is that good enough isn’t good enough, especially when you are talking about a skill set in the C-Suite that can dramatically impact the organization’s working environment and ultimately its performance.

As I’ve moved several years beyond the work for the book, I continue to poll and survey various professional groups. And while my informal approach to research on this topic would not qualify as a well designed study, I’m pretty comfortable extrapolating the results to the broader population. By the way, my informal sample size is approaching 2,000 people from all types of organizations and at all levels of leadership.

My Feedback on Feedback:

  • A majority of respondents indicate never receiving any formal training on feedback.
  • A majority of experienced managers answering my anonymous surveys describe delivering negative feedback as one of their major weaknesses.
  • Most leaders are not evaluated on their feedback skills and effectiveness.
  • A majority of respondents indicate that they frequently delay delivering tough feedback. The exception is for situations where safety or security are involved.
  • A majority of respondents indicate that they feel better about delivering constructive feedback if they deliver praise at the same time.  (Note: this sugarcoating or sandwiching is one of my pet peeves.  For anyone interested, check out my post: “Why I Hate the Sandwich Technique for Delivering Feedback.”
  • And in a carry over from the earliest surveys on this topic, a gross majority of respondents indicate that they wish that their managers were better at delivering feedback.

I’ve expanded my inquiries on feedback to the world of informal leaders (Project Managers in particular), and the feedback on feedback here is equally challenging.  These professionals are definitely not trained on feedback, and they clearly recognize the impact that their lack of comfort with this tool has on their ability to deal with troubled project teams.

And finally, with a keen eye and ear for the “F” issue inside organizations, when I am called upon to help struggling firms and teams with strategy or other performance issues, it is a safe bet that the feedback culture is unhealthy. Discussions may be collegial, but they don’t focus on the real performance issues of people and teams.

Why Do We Fear Feedback?

Marshall Goldsmith offers up a great perspective (I paraphrase): There’s only two things wrong with providing successful people with feedback. They don’t want to hear it from us and we don’t want to give it to them.

It’s a human thing.  We fear negative reactions. We are overly concerned that people won’t like us if we criticize them.  My CEO example described earlier was worried that he would create a negative working environment, and he didn’t want to damage whatever team and one on one credibility existed in that environment.

The fears are all understandable.  I suspect that everyone one of us can empathize with the source of those fears.  We just need to move beyond them.

The Power of Feedback:

There are no silver bullets in leadership, but feedback comes darned close. Used properly, this is the leader’s most powerful tool for promoting and strengthening positive behavior and for identifying and improving less than desirable behaviors.

High quality professionals…the type you want to surround yourself with, want and appreciate effective feedback.  For teams and individuals that perform at acceptable levels, feedback can help them move from good to great.

Feedback as Ken Blanchard says, “Is the Breakfast of Champions.”

Conquering the Fear and Cultivating Your Feedback Skills:

My own experience training hundreds on this topic has shown that once people understand the power of this leadership tool, mastering it includes:

  • Learning to construct complete, behaviorally-focused and business-oriented feedback messages.
  • Learning to deliver these messages in a frank, respectful and effective (concise, timely, brief) manner.
  • Understanding how to manage even the toughest of discussions.
  • Setting the stage for active coaching and more feedback on the behaviors in question.
  • Practicing using a “system” that incorporates all of the above. Practice, and more practice, and then some more.  Of course, the gross majority of the practice is in a live fire setting.

The Bottom-Line for Now:

This most difficult of human interactions in the workplace is also one of the most important.  The fear, much like the fear of public speaking is mostly in our minds, and with some deliberate practice, all of us are capable of improving our skills, and as a result, improving our performance, the performance of our teams and of our organizations.

It’s time to move beyond the fear.

I’m excited to offer my own easy method for people to begin moving beyond the fear of feedback, in a new short and remarkably cost-effective on-line program called simply, “How to Deliver Feedback,” at my Building Better Leaders site. For less than the cost of a cup of coffee per day, leaders, informal leaders and professionals at all levels gain access to 5 lessons on feedback, all supported by action guides, recommended workplace developmental actions, and practice forms and cases.  The “Back to School” pricing on this program is $55.  It will go up on October 20th.  And for anyone desiring mentoring support, I am happy to offer that for an additional fee.

I hope to see you and your team members in the program!

Have You Been Observed Recently?

For a whole bunch of reasons, I really enjoyed the latest column by Dan and Chip Heath at Fast Company, entitled, “Watch the Game Film.”

Professional sports teams and great athletes have long understood the power of watching game film to learn about themselves as well as the strategies and tendencies of their opponents.  Aside from professional speakers, few of us in business benefit from either viewing ourselves in action on film, and sadly too few of us benefit from good feedback and mentoring from our managers and colleagues.   An exception to my “too few” lament is found in the emphasis that great front-line sales managers place on observing and then coaching their reps.  Of course, great front-line sales managers IMO are the exception and not the rule.

The Heaths offer some fascinating examples of the power and tangible impact on performance of third-party observation in business and education settings (well worth the time to read), and then cap things off with the thought-provoking question:

What insights might your team be overlooking because no one is observing carefully enough?

Wouldn’t You Like to Know?

  • What impact you really have on people as you engage with them?
  • What habits you have that detract from your effectiveness as a communicator?
  • What you need to dial up to encourage people to know, like and trust you?
  • What your top (performers, reps, project managers, product managers team leaders) do to engender trust and create positive results?
  • What you can do to help everyone on your team recognize what they need to do to improve?

The Bottom-Line for Now:

The power of observing is under-emphasized and critically important in business.

Much like professional athletes, we need to see ourselves in action to understand our own quirks, tells and idiosyncrasies.  When it comes to dealing with people, engendering trust and earning respect, we’re often our own worst enemies.  It’s long overdue for us to spend some quality time studying game film or listening to someone that has observed us in action.  We all might be surprised at how easy it is to identify and make meaningful improvements in our lives, careers and organizations.

Check out the Leadership Tip of the Day at Building Better Leaders

Leadership Caffeine for the New Week: Are You Mentor Potential?

It’s a stormy spring morning here in the greater Chicago-area and I confess to brewing my second pot of a dark Guatemalan roast to help spur some energy.

This week’s topic focuses on the plight of the first time leader and a call to action for experienced leaders everywhere to step up and do a better job mentoring and coaching.

For the past three years, I’ve been formally and informally polling leaders at all levels and in all industries on their first-time leadership experiences.  The feedback is frightening.

  • A majority of individuals indicate that they became a leader for the first time by accident not by design.  There was a gap, someone left and the manager at the time made a battlefield promotion.
  • A majority of the individuals that I’ve spoken with indicate that as a first-time leader they received little support or mentoring from their immediate manager.  Many indicated that their best support and source of feedback came from a peer or another manager, but not from the person that they directly reported to. 
  • A surprising number of those that lived through this ad hoc promotion to leadership report engaging in the same practices of promoting upon need and leaving people to sink or swim.  While no one comes out and says this directly, I get the impression that it is almost a rite of passage. “Hey, no one helped me out and I did OK.”

With practices like those described above, it’s no surprise that a fair number of first-time leaders fail and end up leaving their organizations.  Imagine the collateral damage that they create in the process of failing. 

As my teenager might say, “This is messed up.”

Take Initiative-Don’t Wait for Senior Management to Figure this Out:

Instead of the traditional path of attack that I take on this issue—start at the top, convince management that creating a culture of leadership development will pay dividends for years to come etc., my suggestion is for those of us that have gained some experience in this experience-driven profession make the time to help out an early career leader.

While we’re all waiting for the message to sink in with top management, there are ample opportunities to make a difference now.

Become a mentor.  Some suggestions and feel free to add your own:

  • If there are new leaders on your own team, focus here first.  Break the “sink or swim” cycle on your own team and focus on engaging with, observing and providing feedback to these first time leaders.
  • Depending upon your organization’s dynamics, approach HR and ask for their help  If you are working around an old-school HR function, you might get shot done, but I’m willing to bet that in the majority of the cases, you will find someone that would love to support this idea and even get involved.
  • Some inexpensive but effective programs for first time leaders can include Book Clubs, moderated round tables and other forms of peer networking.  If you/HR are taking a semi-formal role in the process, provide support for improvement ideas and suggestions emanating from the first-time leaders.
  • If HR is not much help, talk with your peers and see if they are open to the idea of an informal mentoring program.  Identify those in need and assign them to someone other than their manager to gain a slightly more objective view and level of support.

After a period of time, the individuals that once were first-timers become experienced.   Introduce them into the mentoring process by having them take leadership roles in the various programs.  Instead of perpetuating “sink or swim,” you perpetuate good practices in developing others.

The Bottom-Line for Now:

More often than not, we have the power and ability to solve many of the problems that we complain about.  It’s time to step-up, reconfigure your calendar just a bit and put some effort forth in developing the next generation of leaders in your workplace. 

If you don’t, chances are no one will.  Start a mentoring revolution today!