http://artpetty.com Leadership, Management and Professional Development Wed, 23 May 2012 22:31:28 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 copyright by Art Petty, 2011 art.petty@artpetty.com (Art Petty) art.petty@artpetty.com (Art Petty) 1440 http://artpetty.com/wp-content/uploads/2011/07/Lcpodcast144x144.png http://artpetty.com 144 144 http://artpetty.com/feed/podcast Leadership Caffeine Podcast Host Art Petty interviews leaders, leadership authors, management thinkers and other professionals about creating high performance teams and organizations and developing effective leaders at all levels, during this weekly program. The goal is to share practical, powerful ideas to help listeners improve their performance and the performance of their teams and organizations. Caffene, Ldrshp, Profesional, Dev, Ledership, Ldrshp, Caffeine, Proff'l, Dev Art Petty Art Petty art.petty@artpetty.com no no http://artpetty.com/2011/12/31/thoughts-on-your-personal-and-professional-success-in-the-new-year/ http://artpetty.com/2011/12/31/thoughts-on-your-personal-and-professional-success-in-the-new-year/#comments Sat, 31 Dec 2011 18:02:48 +0000 Art Petty http://artpetty.com/?p=6877 I was truly gifted in 2011 to gain access to and work with and support some remarkable professionals across a number of different market segments…from high tech to professional services to manufacturing, and I learned something with every engagement and encounter. Here are Six Lessons Learned that Can Help Us All in the New Year:

]]> http://artpetty.com/2011/12/31/thoughts-on-your-personal-and-professional-success-in-the-new-year/feed/ 0 http://artpetty.com/2011/11/23/a-timeout-to-consider-the-leaders-list-for-giving-thanks/ http://artpetty.com/2011/11/23/a-timeout-to-consider-the-leaders-list-for-giving-thanks/#comments Wed, 23 Nov 2011 14:35:44 +0000 Art Petty http://artpetty.com/?p=6773 Note from Art: I run this list every Thanksgiving...not because it's convenient, but because the thoughts are heartfelt and unchanging. Those who serve by leading have many reasons to truly be grateful for the opportunity and for those who support them every day. Happy Thanksgiving to all.

]]> http://artpetty.com/2011/11/23/a-timeout-to-consider-the-leaders-list-for-giving-thanks/feed/ 5 http://artpetty.com/2011/08/29/towards-your-growth-as-a-management-innovator/ http://artpetty.com/2011/08/29/towards-your-growth-as-a-management-innovator/#comments Mon, 29 Aug 2011 18:59:30 +0000 Art Petty http://artpetty.com/?p=6391 One of the exciting parts of living and working through “these interesting times,” comes from the opportunity to apply the tools of management in new ways and forms to today’s complex problems. This “management innovation” as Dr. Gary Hamel describes it, is much about the search for approaches to organizing, planning, leading and controlling that better fit the challenges of the 21st century. The implication is that in many cases, we’re still trying to solve new and emerging problems with 20th century management tools.

]]> http://artpetty.com/2011/08/29/towards-your-growth-as-a-management-innovator/feed/ 2 http://artpetty.com/2011/08/01/leadership-caffeine-respectfully-speaking-lets-cure-respect-deficit-disorder/ http://artpetty.com/2011/08/01/leadership-caffeine-respectfully-speaking-lets-cure-respect-deficit-disorder/#comments Mon, 01 Aug 2011 12:47:19 +0000 Art Petty http://artpetty.com/?p=6250 Newsflash: The Center for Leadership Diseases (CLD) has just announced an addition to their growing list of maladies and afflictions running rampant through the leadership and customer service communities. Respect Deficit Disorder (RDD) has officially been added to a list of maladies that includes Two-Dimensional Leader Disease (2DLD) and Tired Leader Syndrome (TLS). In this era of runaway deficits, it seems that the need to treat others…especially those who work for and with us well..it has run away.

]]> http://artpetty.com/2011/08/01/leadership-caffeine-respectfully-speaking-lets-cure-respect-deficit-disorder/feed/ 2 http://artpetty.com/2011/05/11/frontline-leaders-help-our-firms-go-and-grow/ http://artpetty.com/2011/05/11/frontline-leaders-help-our-firms-go-and-grow/#comments Wed, 11 May 2011 13:37:04 +0000 Art Petty http://artpetty.com/?p=5731 Great frontline leaders create great experiences for their employees. This flows immediately and directly to customers. And then it flows to the top and bottom lines.

]]> http://artpetty.com/2011/05/11/frontline-leaders-help-our-firms-go-and-grow/feed/ 7 http://artpetty.com/2011/02/23/two-voices-on-being-heard-and-not-being-heard/ http://artpetty.com/2011/02/23/two-voices-on-being-heard-and-not-being-heard/#comments Wed, 23 Feb 2011 14:00:39 +0000 Art Petty http://artpetty.com/?p=5321 Mary Jo Asmus and I are back with our third collaborative blogging effort, focusing on what it means and feels like to be heard and not to be heard. Our first efforts, "Two Voices on the Words of a Leader" and "Two Voices on Humility and the Effective Leader," remain personal and reader favorites. I like the "Words" post so much...particularly Mary Jo's portion, that with her permission, I'm including it in my forthcoming book, Leadership Caffeine-Ideas to Energize Your Professional Development.

]]> http://artpetty.com/2011/02/23/two-voices-on-being-heard-and-not-being-heard/feed/ 8 http://artpetty.com/2010/12/20/smiles-sales-and-leadership/ http://artpetty.com/2010/12/20/smiles-sales-and-leadership/#comments Mon, 20 Dec 2010 15:26:34 +0000 Art Petty http://artpetty.com/?p=4718 I enjoy observing how the help in stores engage with their customers. What you see and hear speaks volumes about the leaders they work for. Want to know how people feel about their jobs and their bosses? It’s on their faces. Employees mirror the treatment they receive from their leaders.

]]> http://artpetty.com/2010/12/20/smiles-sales-and-leadership/feed/ 12 http://artpetty.com/2010/11/30/art-guest-posts-on-leadership-at-tanveer-naseers-blog/ http://artpetty.com/2010/11/30/art-guest-posts-on-leadership-at-tanveer-naseers-blog/#comments Tue, 30 Nov 2010 14:00:56 +0000 Art Petty http://artpetty.com/?p=4623 My guest post at Tanveer Naseer's blog, The Great and Perilous Leadership Journey Ahead, reflects my perspective on the rapidly and radically changing nature of leadership in our emerging environment. Perhaps my subhead says it best: "Welcome to the Leadership Blender."

]]> http://artpetty.com/2010/11/30/art-guest-posts-on-leadership-at-tanveer-naseers-blog/feed/ 0 http://artpetty.com/2010/11/28/leadership-caffeine-how-to-grow-your-leadership-credibility-in-15-easy-lessons/ http://artpetty.com/2010/11/28/leadership-caffeine-how-to-grow-your-leadership-credibility-in-15-easy-lessons/#comments Mon, 29 Nov 2010 02:35:32 +0000 Art Petty http://artpetty.com/?p=4617 Like good health, you cannot have too much credibility as a leader. You build credibility as a leader one interaction and one decision at a time over a long period of time. Here are 15 suggestions to help build your leadership credibility.

]]> http://artpetty.com/2010/11/28/leadership-caffeine-how-to-grow-your-leadership-credibility-in-15-easy-lessons/feed/ 10 http://artpetty.com/2010/11/24/a-leaders-list-for-giving-thanks/ http://artpetty.com/2010/11/24/a-leaders-list-for-giving-thanks/#comments Wed, 24 Nov 2010 17:19:23 +0000 Art Petty http://artpetty.com/?p=4582 As we take a momentary time-out in America from our significant challenges as a professionals, citizens and family members and give thanks for what's good and right in our world and lives, those of us that serve as leaders owe a few additional toasts and thoughts for the privilege that we have in working with others. The Leader’s List for Giving Thanks, includes...

]]> http://artpetty.com/2010/11/24/a-leaders-list-for-giving-thanks/feed/ 13 http://artpetty.com/2010/11/21/leadership-caffeine-mistakes-are-the-raw-ingredients-of-leadership-courage/ http://artpetty.com/2010/11/21/leadership-caffeine-mistakes-are-the-raw-ingredients-of-leadership-courage/#comments Sun, 21 Nov 2010 17:50:58 +0000 Art Petty http://artpetty.com/?p=4577 ’ve made a number of mistakes over the course of my leadership career that make my head spin and my stomach turn just thinking about them. No life or death or business impacting mistakes, but, definitely some people and team impacting issues that created ill will and most definitely didn’t show me off at my leadership best. Learning from those mistakes helped me evolve my thinking on the role of a leader and on my true priorities in supporting my business, my peers and my team members.

]]> http://artpetty.com/2010/11/21/leadership-caffeine-mistakes-are-the-raw-ingredients-of-leadership-courage/feed/ 9 http://artpetty.com/2010/11/16/at-least-3-reasons-were-still-raving-about-lousy-leaders/ http://artpetty.com/2010/11/16/at-least-3-reasons-were-still-raving-about-lousy-leaders/#comments Tue, 16 Nov 2010 14:41:27 +0000 Art Petty http://artpetty.com/?p=4554 I’ll wager a month’s worth of coffee that if you asked everyone that you know to generate a list on what makes an effective leader, the output would be nearly identical. So if this construct of an effective leader is so readily apparent, why is there a nearly endless supply of disgruntled workers capable of describing lousy leader horror stories to anyone that will listen?

]]> http://artpetty.com/2010/11/16/at-least-3-reasons-were-still-raving-about-lousy-leaders/feed/ 4 http://artpetty.com/2010/11/08/leadership-caffeine-managing-risk-without-stifling-experimentation/ http://artpetty.com/2010/11/08/leadership-caffeine-managing-risk-without-stifling-experimentation/#comments Mon, 08 Nov 2010 15:13:49 +0000 Art Petty http://artpetty.com/?p=4515 The art and science of management is much about coping with risk. There are few certain outcomes in business, and that’s particularly true when we factor in the reality that people are darned complex and don’t always act rationally. More often than not, I see managers and leaders looking at their world through the eyes of “what can go wrong?” and basing their decisions solely on attempting to minimize those identified adverse outcomes. Here are 5 ideas that leaders can use to help experimentation flourish on their teams.

]]> http://artpetty.com/2010/11/08/leadership-caffeine-managing-risk-without-stifling-experimentation/feed/ 14 http://artpetty.com/2010/11/07/november-leadership-development-carnival-early-bird-edition/ http://artpetty.com/2010/11/07/november-leadership-development-carnival-early-bird-edition/#comments Sun, 07 Nov 2010 14:50:42 +0000 Art Petty http://artpetty.com/?p=4508 Thanks to the hard work of all-around great guy and great blogger, Dan McCarthy at Great Leadership (that's a lot of great!), you once again have an opportunity to peruse 40 great posts from people passionate about all things leadership and professional development. Dan graciously has assembled content from far and wide to educate, entertain and stimulate ideas. Check out the line-up at the latest edition of the Leadership Development Carnival (Early Bird Edition).

]]> http://artpetty.com/2010/11/07/november-leadership-development-carnival-early-bird-edition/feed/ 0 http://artpetty.com/2010/10/15/management-lessons-learned-while-consuming-too-much-hospital-food/ http://artpetty.com/2010/10/15/management-lessons-learned-while-consuming-too-much-hospital-food/#comments Fri, 15 Oct 2010 15:13:58 +0000 Art Petty http://artpetty.com/?p=4405 Little things make a big difference when a loved one is ill, and while our filters are tuned to high, doctors and healthcare professionals and hospitals are in the ultimate customer care business, and we as customers are quick to notice great performance as well as the occasional lapses. The many leadership and customer care observations and lessons are still top-of-mind following our recent experience, and I’ve noted a few below. It’s a fair bet that these lessons apply across disciplines and professions as well.

]]> http://artpetty.com/2010/10/15/management-lessons-learned-while-consuming-too-much-hospital-food/feed/ 2 http://artpetty.com/2010/10/14/health-care-and-great-customer-service-alive-and-well-in-peoria-il/ http://artpetty.com/2010/10/14/health-care-and-great-customer-service-alive-and-well-in-peoria-il/#comments Thu, 14 Oct 2010 13:31:27 +0000 Art Petty http://artpetty.com/?p=4395 With almost a month to observe a great number of healthcare workers, managers and teams at work, I’m much impressed with the care, compassion and dedication of almost everyone that we encountered during this sometimes frightening and always discomforting journey. And while my focus was on the care of our son, I am wired to look at the management systems and customer care approaches that tell me about the organization, its leaders and its commitment to quality. With a critical eye and some personal investment, I came away from this experience impressed.

]]> http://artpetty.com/2010/10/14/health-care-and-great-customer-service-alive-and-well-in-peoria-il/feed/ 5 http://artpetty.com/2010/09/21/the-feedback-on-feedback/ http://artpetty.com/2010/09/21/the-feedback-on-feedback/#comments Tue, 21 Sep 2010 13:33:51 +0000 Art Petty http://artpetty.com/?p=4352 Over the past several years beginning with the work for Practical Lessons in Leadership with my co-author, Rich Petro, I’ve made a professional hobby out of exploring the fascinating and very real fear that so many people have for delivering constructive feedback. One of my favorite interviews for the book was with a retired CEO who when I posed the question on whether he had any regrets, without hesitating, responded: “I really regret that I never learned how to have the tough discussions with the people that worked for me.” He quickly added, “To this day, I wonder how much money that I cost my companies.” This most difficult of human interactions in the workplace is also one of the most important. The fear, much like the fear of public speaking is mostly in our minds, and with some deliberate practice, all of us are capable of improving our skills, and as a result, improving our performance, the performance of our teams and of our organizations.

]]> http://artpetty.com/2010/09/21/the-feedback-on-feedback/feed/ 11 http://artpetty.com/2010/09/19/leadership-caffeine-in-praise-of-consistency/ http://artpetty.com/2010/09/19/leadership-caffeine-in-praise-of-consistency/#comments Mon, 20 Sep 2010 00:17:18 +0000 Art Petty http://artpetty.com/?p=4344 Take a few minutes to think about the best leaders that you’ve ever worked for. What terms best describe them? Chances are the word “consistent” didn’t show up in the top five. Perhaps it should. Consistency may just be the very unsexy and uninspiring element to your leadership style that will help you grow your credibility and allow you to create and sustain a working atmosphere that allows your team members to prosper.

]]> http://artpetty.com/2010/09/19/leadership-caffeine-in-praise-of-consistency/feed/ 9 http://artpetty.com/2010/09/09/the-importance-of-strategy-fueled-leadership/ http://artpetty.com/2010/09/09/the-importance-of-strategy-fueled-leadership/#comments Thu, 09 Sep 2010 17:20:50 +0000 Art Petty http://artpetty.com/?p=4310 I’ve written on the topic of Strategy Fueled Leadership several times, and fresh off of a great podcast interview with Gary Harpst, author of Six Disciplines Execution Revolution (stay tuned for my posting) and my recent interview with Jocelyn Davis for Strategic Speed, I am on my soapbox again. It is critical to link leadership with strategy and vice-versa and the failure to do this is one of the root causes of strategy and execution failure in organizations.

]]> http://artpetty.com/2010/09/09/the-importance-of-strategy-fueled-leadership/feed/ 3 http://artpetty.com/2010/09/07/leadership-and-the-marathon-runner-7-words-to-lead-by/ http://artpetty.com/2010/09/07/leadership-and-the-marathon-runner-7-words-to-lead-by/#comments Tue, 07 Sep 2010 13:31:08 +0000 Art Petty http://artpetty.com/?p=4292 I caught up with Eric Wallor recently, and during our inspiring discussion (I was the one inspired!), I was struck by the parallels between the life and lot of the distance runner and that of the leader. I asked Eric to jot down his thoughts on what it takes to successfully prepare for and compete as a distance runner, and his words below offer priceless and timeless guidance for leaders in training everywhere. After all, as a leader, you’re always in training and the race is most definitely a marathon, not a sprint.

]]> http://artpetty.com/2010/09/07/leadership-and-the-marathon-runner-7-words-to-lead-by/feed/ 15 http://artpetty.com/2010/09/06/september-leadership-development-carnival/ http://artpetty.com/2010/09/06/september-leadership-development-carnival/#comments Mon, 06 Sep 2010 22:06:44 +0000 Art Petty http://artpetty.com/?p=4282 It's nearly first and ten for the 2010 NFL season, and Dan McCarthy, the venerable proprietor of the Great Leadership blog is doing his part to get the party started with his September Leadership Development Carnival.

]]> http://artpetty.com/2010/09/06/september-leadership-development-carnival/feed/ 0 http://artpetty.com/2010/09/02/at-least-20-things-to-stop-doing-as-a-leader/ http://artpetty.com/2010/09/02/at-least-20-things-to-stop-doing-as-a-leader/#comments Thu, 02 Sep 2010 13:06:14 +0000 Art Petty http://artpetty.com/?p=4274 I love this quote from Peter Drucker: “We spend a lot of time teaching our leaders what to do. We don’t spend enough time teaching them what to stop.” Here’s my small contribution on what to “stop doing” immediately. Please add your suggestions to the list.

]]> http://artpetty.com/2010/09/02/at-least-20-things-to-stop-doing-as-a-leader/feed/ 43 http://artpetty.com/2010/08/23/leadership-caffeine-give-your-people-room-to-run/ http://artpetty.com/2010/08/23/leadership-caffeine-give-your-people-room-to-run/#comments Mon, 23 Aug 2010 12:14:19 +0000 Art Petty http://artpetty.com/?p=4213 Overheard: “If I don’t stay on top of my people, nothing gets done.” If lousy leadership were a crime, the owner of the quote above might just merit a short stretch of quality alone-time to reflect on the implications of his statement. There are so many things truly wrong with the style of leadership that the statement connotes, that I’m not certain where to start. Here are 11 reminders that your job as a leader is to give people the room and tools to succeed.

]]> http://artpetty.com/2010/08/23/leadership-caffeine-give-your-people-room-to-run/feed/ 24 http://artpetty.com/2010/08/13/beware-the-pull-of-us-versus-them/ http://artpetty.com/2010/08/13/beware-the-pull-of-us-versus-them/#comments Fri, 13 Aug 2010 15:41:08 +0000 Art Petty http://www.buildingbetterleaders.com/?p=1300 ’s easy to get caught up in departmental or team squabbles inside of organizations. My advice: stay clear, stay out of it and learn to think and act for yourself.

]]> http://artpetty.com/2010/08/13/beware-the-pull-of-us-versus-them/feed/ 2 http://artpetty.com/2010/08/13/the-pursuit-of-power-and-the-misguided-leadership-literature/ http://artpetty.com/2010/08/13/the-pursuit-of-power-and-the-misguided-leadership-literature/#comments Fri, 13 Aug 2010 12:34:54 +0000 Art Petty http://artpetty.com/?p=4126 Jeffrey Pfeffer’s article, Power Play, in the July-August Harvard Business Review (fee) is interesting and relevant for everyone working inside organizations as well as for those individuals actively engaged in the development of leadership literature and course-work. Pfeffer tackles the important topic of power. How to gain it, how to wield it, and in his opinion, why those that actively cultivate power are more effective at driving change and implementing a new strategy. He also suggests that the leadership literature is soft-selling or ignoring this very real and important part of organizational life.

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