http://artpetty.com Leadership, Management and Professional Development Wed, 23 May 2012 22:31:28 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 copyright by Art Petty, 2011 art.petty@artpetty.com (Art Petty) art.petty@artpetty.com (Art Petty) 1440 http://artpetty.com/wp-content/uploads/2011/07/Lcpodcast144x144.png http://artpetty.com 144 144 http://artpetty.com/feed/podcast Leadership Caffeine Podcast Host Art Petty interviews leaders, leadership authors, management thinkers and other professionals about creating high performance teams and organizations and developing effective leaders at all levels, during this weekly program. The goal is to share practical, powerful ideas to help listeners improve their performance and the performance of their teams and organizations. Caffene, Ldrshp, Profesional, Dev, Ledership, Ldrshp, Caffeine, Proff'l, Dev Art Petty Art Petty art.petty@artpetty.com no no http://artpetty.com/2009/07/08/strategic-awareness-the-second-leg-of-the-emerging-leader%e2%80%99s-three-legged-stool/ http://artpetty.com/2009/07/08/strategic-awareness-the-second-leg-of-the-emerging-leader%e2%80%99s-three-legged-stool/#comments Wed, 08 Jul 2009 14:51:46 +0000 Art Petty http://artpetty.com/?p=2126 One of the things that I truly love about this time we are living and working through is the front-row seats that we all have to some fascinating experiments in strategy. Things happen so quickly and with such widespread coverage in today’s world, that it often looks and feels like a strategist’s living laboratory on Miracle Gro.

]]> http://artpetty.com/2009/07/08/strategic-awareness-the-second-leg-of-the-emerging-leader%e2%80%99s-three-legged-stool/feed/ 2 http://artpetty.com/2008/10/02/%e2%80%9cif-i-had-asked-customers-what-they-wanted-they-would-have-said-faster-horses%e2%80%9d/ http://artpetty.com/2008/10/02/%e2%80%9cif-i-had-asked-customers-what-they-wanted-they-would-have-said-faster-horses%e2%80%9d/#comments Thu, 02 Oct 2008 17:53:25 +0000 Art Petty http://artpetty.com/2008/10/02/%e2%80%9cif-i-had-asked-customers-what-they-wanted-they-would-have-said-faster-horses%e2%80%9d/ The notion of not asking customers what they want and responding directly to their needs may seem like heresy to those individuals and organizations consumed with improving customer satisfaction and creating customer loyalty. In fact, you should always listen and importantly, observe. The real art in this process is understanding what customers really need, what problems they really would like to solve and what approaches and experiences that you can create that can surprise and delight them.

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