We Are All Just Temporary Stewards

My blogging volume is off a bit due to client engagements and teaching activities (a good problem), but I had to take a timeout this afternoon and share some thoughts from a recent discussion.  A very thoughtful manager summed up his perspective on his role in the organization as that of a Temporary Steward. 

With his permission, and I am paraphrasing: “It’s not our business, it’s not our company, but we have a responsibility to those that will inevitably take over from us to leave the business in the best possible condition.”  Thoughtful comments and an interesting way to look at things.

While I suppose you could interpret the Temporary Steward label as a means of rationalizing subpar performance or lack of engagement, for this manager, it was just the opposite.  It was clear from our discussion, that he cares very deeply about the organization’s success, about its future state given the changing world that we live in, and importantly, about the people that work in the organization. 

From my own perspective, I like the concept of thinking about our tenure as finite.  It creates a sense of urgency and it helps us focus on priorities.  I’ve observed too many corporate managers that lost track of the fact that they are not guaranteed a job or even that their company will be there next week.  Once you start acting like you own the bricks and mortar and the chair and desk that you sit at and even the people that work for you, your judgment clouds, your motivation weakens and your intentions become suspect. 

The Tenets of the Temporary Steward
  • I’m responsible for contributing more everyday than I take out of the organization.
  • I’m accountable to future leaders, managers and employees to do my best to ensure that there is an organization in place for them to contribute to, earn from and to grow.
  • I recognize that I am here on the good graces of customers and stakeholders, and I will seek to create value for them every day.
  • If I manage people, I’m responsible for doing the heavy lifting and difficult work of providing constant feedback, supporting individual development and eliminating those that can’t perform or that don’t match our values.
  • I’m responsible for watching what is going on in the world around us and for helping pick a path to march down.  I’m also responsible for recognizing when we’ve chosen the wrong path and helping us change course.
  • I won’t take myself so seriously that it causes me to strike out in anger, play politics or spend unproductive time complaining. 
  • I’ll work hard to recognize when it is my time for my stewardship to end, and I’ll look back on the successes and failures as learning experiences.  I’ll leave the regrets for someone else, because as a Temporary Steward, I’ll know that I left everything that I had on the playing field.

The Bottom-Line for Now:

Don’t take yourself so seriously that you start believing that you transcend the organization.  Start focusing on what you can do to create value today that will ensure that there is a future for your organization.  And remember that  you will not pass this way or live this day again.  Leave things better than you found them.

Do Your Employees Truly Believe That They Can Make A Difference?

I am busy preparing for my fall MBA teaching assignments and I tripped across an interesting survey about employees and change (circa 2006) in the excellent text: Managing for Quality and Performance Excellence by Evans and Lindsay. (Note, contrary to my comments regarding some other management texts that I’ve run across, this one has a great deal to offer both the student and the instructor.)

The survey of Fortune 500 employees offered an interesting insight into what your employees might really be thinking while you as a leader are delivering yet again, another of your famous “take risks, innovate, create and you are empowered” pep talks.  The survey results said that 79% of respondents understood that they were accountable for “taking initiative and bringing about change,”40% of the respondents indicated: “they do not believe that they can make a personal contribution.” 

While employees are often appropriately cynical about the disingenuous cheerleading of many leaders, if you’ve got 4 out of 10 members of your firm “not believing” that they can make a personal difference in the firm’s success, you’ve got a crisis on your hands! 

I’ve written in prior posts that a leader should strive to ensure that everyone in a firm can pass the “Walk in the Door” test.  Simply stated, everyone in the organization must be able to connect their priorities to a firm’s key objectives and strategies when they walk in or log on to begin their day’s work.  Easy to write, hard to realize, but definitely not impossible to achieve.  However, if 4 out of 10 employees don’t buy in to the belief that they can and will make a difference to a firm’s performance, my speculation is that “To Do” lists are filled with Urgent but Unimportant tasks that fill time and ultimately come to represent a person’s corporate existence. 

Leadership Root Causes of the 40% Malaise Organization:

  1. Leaders lack credibility to help bring about change.  People have heard the same pitches over and over again, but have not seen leaders step up and remove impediments or make the process and structural changes needed to allow people to create.
  2. The leaders talk change, but the bureaucratic procedures and silo politics serve to flush any hope for change down the drain.
  3. Leaders have failed to create proper awareness of a galvanizing vision and supporting strategy.  Vision and strategy are likely abstract concepts to most employees in a 40% Malaise Organization. 
  4. Communication is likely stilted and tough discussions avoided, or worse, discouraged or even punished.
  5. Systems and processes fight change and directly contradict the lofty exhortations of the leaders.
  6. Accountability for results is fuzzy.  Malaise prospers and spreads in environment where accountability is kept in the closet, like mildew in a damp basement.

The Cure(s): Apply Some Good Leadership Common Sense Quickly:

  • It’s hard to resist the “fire the leaders” that got you here in the first place.  If you are the new leader at the top of your organization or team, give this one some strong consideration.  Otherwise, keep reading.
  • Quit talking and start listening and acting.  The problem and the solutions are in your court.  Seek to understand the level and depth of the malaise and why your associates believe that they cannot make a difference.  What are the impediments?  What systems, processes or behaviors confounding attempts at change and creativity?  What management practices have ripped the heart out of any desire for people to solve the big problems?
  • Provide people with context for the firm’s situation and build widespread awareness of a clear vision for the future.  Ask everyone how to realize the vision and begin involving a broad swath of the population in defining strategies and actions.  Create and publicize victories for teams and individuals as small changes take root and big changes begin to develop.
  • Open communication channels, encourage and reward individuals willing to identify problems and solutions to tough issues.  Hold your leadership team accountable to listening to ideas and acting on removing impediments.  Eliminate the leaders that are more concerned with politics than results and replace them with leaders that understand what it takes to help a culture evolve at light-speed.

The Bottom-Line for Now:

Every leader should spend a few minutes at night staring at the ceiling and pondering whether his or her employees are truly engaged in helping the business advance.  If your perception is that the answer is "Yes," ask yourself how you can truly be certain.  A company marches forward on attitude, and if the attitude is that “my input doesn’t matter,” you’re in deep trouble.  It’s time to quit talking and start asking, listening and acting.  How engaged are your employees?

Improve Managerial Effectiveness by Broadening Span of Control?

There’s a great, thought-provoking article today in the March 24, 2008 Wall Street Journal. by George Anders, entitled: Overseeing More Employees with Fewer Managers.  The sub-title of the article identifies the source of this so-called trend: Consultants Are Urging Companies to Loosen Their Supervising Views.

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