http://artpetty.com Leadership, Management and Professional Development Tue, 22 May 2012 11:58:03 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 copyright by Art Petty, 2011 art.petty@artpetty.com (Art Petty) art.petty@artpetty.com (Art Petty) 1440 http://artpetty.com/wp-content/uploads/2011/07/Lcpodcast144x144.png http://artpetty.com 144 144 http://artpetty.com/feed/podcast Leadership Caffeine Podcast Host Art Petty interviews leaders, leadership authors, management thinkers and other professionals about creating high performance teams and organizations and developing effective leaders at all levels, during this weekly program. The goal is to share practical, powerful ideas to help listeners improve their performance and the performance of their teams and organizations. Caffene, Ldrshp, Profesional, Dev, Ledership, Ldrshp, Caffeine, Proff'l, Dev Art Petty Art Petty art.petty@artpetty.com no no http://artpetty.com/2009/04/14/dumb-luck-and-employee-happiness-one-works-and-the-other-doesnt/ http://artpetty.com/2009/04/14/dumb-luck-and-employee-happiness-one-works-and-the-other-doesnt/#comments Tue, 14 Apr 2009 13:42:13 +0000 Art Petty http://artpetty.com/?p=1492 Every once in awhile, my second favorite publication, Harvard Business Review, serves up some fascinating content that leaves me scratching my head and wondering. In addition to some excellent content, the April, 2009 issue summarizes a couple of potentially pointless studies in the Forethought section. One asks: “Are Great Companies Just Lucky?” and the other serves up, “Employee Happiness Isn’t Enough to Satisfy Customers.” Both articles offer up some interesting premises and are backed by well-pedigreed professionals that seem to have conducted a fair amount of research to conclude that luck is important and employee happiness is not the silver bullet of customer satisfaction. My reactions range from, “OK, and the point is…?” to “Huh?”

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