by Art Petty | Oct 2, 2008 | Decision-Making, Marketing, Product Management, Strategy
Students of business history might recognize the quote above as coming from Henry Ford, the founder of Ford Motor Company and one of the early management innovators. Mr. Ford’s quote raises a profound issue of when and how to listen to customers, or perhaps the...
by Art Petty | Jun 11, 2008 | Leadership
You don't have to look hard to learn about the impact of rising fuel costs, including layoffs, plant closings, cutbacks, service reductions, fare hikes and new user fees. These headlines and many more just like them blare from the tv and radio or jump out...
