by Art Petty | Oct 17, 2024 | Personal Reflections, The Management System
For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization’s management systems from values, commitment to...
by Art Petty | Dec 28, 2008 | Marketing
I suspect from the crowd at the Crystal Lake, IL AT&T store on the day after Christmas, that I was not the only person in America that had decided to surprise someone in their family with a new Apple 3G iPhone. While I cannot be certain what it was like at the...
by Art Petty | Jul 18, 2008 | Leadership
The Poor Interviewing Habits of Many Managers You would think that we would have this problem crossed off the list by now. I wonder how organizations and leaders in good faith can let managers recruit talent without teaching them HOW to interview and holding...
