In talking with top executives, it’s no surprise that one of the biggest challenges they are facing is transferring their well-established operating routines into an online/virtual format. Many managers are learning their well-honed cadence and schedule of activities to review, plan, and communicate no longer works in a virtual world.
Crises happen and the right top leadership and organizational response is essential for survival. Unfortunately, too many of these events catch our firms and top leaders unprepared. A starting point is to adopt a standard of required behaviors in the face of a crisis. Consider these "10 Commandments for Acceptable Corporate Crisis Behaviors" as a starting point.
In difficult situations, reality tinged with optimism and backed by encouragement serves as a more effective motivator than a saccharine-sweet message of false praise and manufactured positivity.
By now, most of us have seen or heard news footage of the Carnival Splendor stranded at sea after suffering an engine room fire and a subsequent loss of core systems including most power and importantly, the plumbing. Thankfully, no one was reported injured, but that’s about as good as the news gets in this situation. The fact that something went wrong at sea on one of those floating Mall of Americas is not surprising to me. What is surprising and disconcerting about the situation, is the apparent complete and utter lack of a risk response plan.
