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	<title>Management Excellence &#187; Creating Value for Customers</title>
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	<copyright>copyright by Art Petty, 2011 </copyright>
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	<itunes:subtitle>Leadership Caffeine Podcast</itunes:subtitle>
	<itunes:summary>Host Art Petty interviews leaders, leadership authors, management thinkers and other professionals about creating high performance teams and organizations and developing effective leaders at all levels, during this weekly program. The goal is to share practical, powerful ideas to help listeners improve their performance and the performance of their teams and organizations.</itunes:summary>
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		<title>The Human Touch in Customer Support-An Endangered Species?</title>
		<link>http://artpetty.com/2009/09/02/the-human-touch-in-customer-support-an-endangered-species/</link>
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		<pubDate>Wed, 02 Sep 2009 11:55:03 +0000</pubDate>
		<dc:creator>Art Petty</dc:creator>
				<category><![CDATA[Management Innovation]]></category>
		<category><![CDATA[Performance]]></category>
		<category><![CDATA[Business Performance]]></category>
		<category><![CDATA[Creating Value for Customers]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[Lousy Business Practices]]></category>
		<category><![CDATA[Phone Support]]></category>

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		<description><![CDATA[The issue is customer service and specifically, the increasing number of businesses that I am running into that offer no or extremely hard-to-find contact with a human for support or account questions.<div class="addthis_toolbox addthis_default_style " addthis:url='http://artpetty.com/2009/09/02/the-human-touch-in-customer-support-an-endangered-species/' addthis:title='The Human Touch in Customer Support-An Endangered Species? ' ><a href="//addthis.com/bookmark.php?v=250&#38;username=xa-4d2b47597ad291fb" class="addthis_button_compact">Share</a><span class="addthis_separator">&#124;</span><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a></div>]]></description>
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